Changeset 11613

Timestamp:

02/25/2022 06:07:57 AM (3 years ago)

Author:

dd32

Message:

Support Forums: Include a "Do not use this for support requests" to the comment form on articles.

A lot of the comments received on articles are looking for individual support, or clarification how to proceed with something in the article.
Hopefully by adding a suggestion to create a forum thread instead, it'll help some of the commenters to ask it in a more appropriate location.

File:

• sites/trunk/wordpress.org/public_html/wp-content/themes/pub/wporg-support/comments.php (modified) (1 diff)

sites/trunk/wordpress.org/public_html/wp-content/themes/pub/wporg-support/comments.php

@@ -41 +41 @@
                 '<textarea id="comment" name="comment" rows="6" maxlength="65525" required></textarea>'
             ),
-            'comment_notes_after' => esc_html__( 'Feedback you send to us will go only to the folks who maintain documentation. They may reach out in case there are questions or would like to followup feedback. But that too will stay behind the scenes.', 'wporg-forums' ),
+            'comment_notes_after' => esc_html__( 'Feedback you send to us will go only to the folks who maintain documentation. They may reach out in case there are questions or would like to followup feedback. But that too will stay behind the scenes.', 'wporg-forums' ) .
+                                     '<br>' . sprintf( __( '<strong>This is not for personalized support.</strong> Please create a <a href="%s">forum thread</a> instead to receive help from the community.', 'wporg-forums'), home_url( '/forums/#bbpress-forums' ) ),
             'label_submit'        => __( 'Submit Feedback', 'wporg-forums' ),
         )