Changeset 11823 for sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php

Timestamp:

05/10/2022 04:03:43 AM (4 years ago)

Author:

dd32

Message:

HelpScout: Show the correct user details for bounced emails.

File:

• sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php (modified) (3 diffs)

sites/trunk/api.wordpress.org/public_html/dotorg/helpscout/common.php

@@ -1 +1 @@
 <?php
+use WordPressdotorg\API\HelpScout\API as Helpscout_API;
 
-$wp_init_host = 'https://wordpress.org/';
+$wp_init_host = 'https://api.wordpress.org/';
 $base_dir = dirname( dirname( __DIR__ ) );
 require( $base_dir . '/wp-init.php' );
+
+include_once __DIR__ . '/class-helpscout.php';
 
 // function to verify signature from HelpScout
@@ -14 +17 @@
 
         return hash_equals( $signature, $calculated );
+}
+
+function get_user_email_for_email( $request ) {
+        $email   = $request->customer->email ?? false;
+        $subject = $request->ticket->subject ?? '';
+        $user    = get_user_by( 'email', $email );
+
+        // Ignore @wordpress.org "users", unless it's literally the only match (The ?? $email fallback at the end).
+        if ( $user && str_ends_with( $user->user_email, '@wordpress.org' ) ) {
+                $user = false;
+        }
+
+        // If this is related to a slack user, fetch their details instead.
+        if (
+                false !== stripos( $email, 'slack' ) &&
+                preg_match( '/(\S+)@chat.wordpress.org/i', $subject, $m )
+        ) {
+                $user = get_user_by( 'slug', $m[1] );
+        }
+
+        // Determine if this is a bounce, and if so, find out who for.
+        if ( ! $user && $email && isset( $request->ticket->id ) ) {
+                $from = strtolower( $email . ' ' . ( $request->customer->fname ?? '' ) . ' ' . $request->customers->lname );
+                if (
+                        str_contains( $from, 'mail delivery' ) ||
+                        str_contains( $from, 'postmaster' ) ||
+                        str_contains( strtolower( $subject ), 'undelivered mail' ) ||
+                        str_contains( strtolower( $subject ), 'returned to sender')
+                ) {
+                        // Fetch the email.
+                        $email_obj = Helpscout_API::api( '/v2/conversations/' . $request->ticket->id . '?embed=threads' );
+                        if ( ! empty( $email_obj->_embedded->threads ) ) {
+                                foreach ( $email_obj->_embedded->threads as $thread ) {
+                                        if ( 'customer' !== $thread->type ) {
+                                                continue;
+                                        }
+
+                                        // Extract emails from the mailer-daemon.
+                                        $email_body = strip_tags( str_replace( '<br>', "\n", $thread->body ) );
+
+                                        // Extract `To:`, `X-Orig-To:`, and fallback to all emails.
+                                        $emails = [];
+                                        if ( preg_match( '!^(x-orig-to:|to:)\s*(.+@.+)$!im', $email_body, $m ) ) {
+                                                $emails = [ trim( $m[2], '<> ' ) ];
+                                        } else {
+                                                // Ugly regex for emails, but it's good for mailer-daemon emails.
+                                                if ( preg_match_all( '![^\s;"]+@[^\s;&"]+\.[^\s;&"]+!', $email_body, $m ) ) {
+                                                        $emails = array_unique( array_diff( $m[0], [ $request->mailbox->email ] ) );
+                                                }
+                                        }
+
+                                        foreach ( $emails as $maybe_email ) {
+                                                $user = get_user_by( 'email', $maybe_email );
+                                                if ( $user ) {
+                                                        break;
+                                                }
+                                        }
+                                }
+                        }
+                }
+        }
+
+        return $user->user_email ?? $email;
 }
 
@@ -31 +97 @@
 
 // get the info from HS
-$data = json_decode( $data );
-
-// If this is related to a slack user, fetch their details instead.
-if (
-        isset ( $data->customer->email, $data->ticket->subject ) &&
-        false !== stripos( $data->customer->email, 'slack' ) &&
-        preg_match( '/(\S+)@chat.wordpress.org/i', $data->ticket->subject, $m )
-) {
-        $user = get_user_by( 'slug', $m[1] );
-        if ( $user ) {
-                $data->customer->email = $user->user_email;
-        }
-}
-
-return $data;
+return json_decode( $data );