Plugin and theme authors currently have the power to mark threads as resolved within their own support forum, which is great.

Problem description However, some of the larger plugin/theme shops have a support team to help out on their own support forums. I think it would be useful to be able to recognize those people in the support forums, like we’re able to recognize authors.

Proposal So what I would like to propose is adding a new role: Plugin/Theme Support. Everyone with this role should have rights to mark topics within their own support forum as resolved, and should not be affected by posting speed limitations for their own support forum. This role should also show in the forums as ‘Support’, similar to author.

The reason why I propose a new role, instead of adding the capability to the contributor role is because, in my opinion, they serve a different purpose. Let me explain.

A contributor is someone who helped your open source project forward. This can be by providing feedback, writing code, creating images, doing marketing or being a friend of the project, for example.

Someone working on support does contribute his/her (paid) time to your project and is in that way a contributor. However, I think there are more than enough valid use cases where you don’t want someone who contributed code (for example) once to be able to close support request on behalf of the author.

That’s why I think having a separate support role would be viable. It would show the community that this person is vetted and answering on behalf of the plugin/theme author.

Related ticket This proposal is related to ticket #2598.

Managing support role Of course, it should be possible for plugin authors to manage the list of support people. I see two reasonable ways to do so, which should be mutually exclusive.

One way is by adding the usernames to the readme.txt file, the same way contributors are currently added. The other way would be to add users the same way committers are currently added, on the Advanced View of the plugin.

Showing support staff To be transparent about this, we’d probably also need a place to list people in the support role. This could be the Advanced View page, or even the plugin page itself.

Several ​HTML5 sectioning elements automatically create ​ARIA landmark regions.

Landmark regions are exposed to assistive technologies and allow users to quickly find information in a page. Ideally, all content in a web page should be wrapped within landmark regions. For now, I'd like to propose to focus on the navigation menu.

In this specific case it's important to know that <nav> elements are mapped to an ARIA role=navigation. Therefore, <nav> elements are perceived by screen readers and users can jump to them using dedicated keyboard shortcuts.

In the wp.org network, some sections don't use <nav> elements at all. For example, the home page (screenshot from Safari and VoiceOver):

Other sections do use navigation landmarks but not for the main menu. For example, the Themes section has two of them:

Same in the Plugin section sub-pages:

For clarity, these are respectively:

• a <nav> element with a role="navigation": it was common practice to repeat the role even if redundant, to support old browsers assistive technologies
• a <div> element with a role="navigation", which is equivalent to a <nav>

Besides technical details, the most important navigation (the main one) doesn't use a navigation landmark. Wrapping the main menu in a <nav> element would be a good, simple, improvement.

Note: when in a page there are multiple landmarks of the same type, it's important to use an aria-label to help users to distinguish them. This is also what WordPress core and the bundled themes do.

Suggested:

• wrap the existing main menu markup in a <nav aria-label="Main menu">
• where present, add to the secondary navigation an aria-label="Secondary menu" (or any better wording)
• the toolbar already uses an aria-label="Toolbar", no need for any change

Optionally:

• modernize the markup: remove role="navigation" and just use a <nav> element

Note about the wording: When screen readers encounter a <nav> element or a role="navigation", they already announce "navigation": it's recommended to not use this word in the aria-label because it would be announced twice.

Pre-commit hooks should block the following prohibited filetypes:

• .phar
• .zip
• .7z
• .tar.[whatever]
• .rar
• .dmg

Those are basically the common ones people make mistakes with. It should apply to themes and plugins SVN.

Replace the contents of ​https://ps.w.org/robots.txt with:

User-agent: * Disallow: /

Plugin pages, like ​https://wordpress.org/plugins/autoptimize/, often contain FAQ content.

When this is the case, we should output FAQ schema markup, with an aim to encourage Google to show FAQ questions+answers in the search results (therefore achieving extra visibility and clickthrough-rates).

Approach

• Add an additional node to the existing schema markup on plugin pages, for "@type": "FAQPage".

• Add a mainEntity property to house the questions.
  • Loop through each question/answer, and construct a Question node with an acceptedAnswer property.

Example output

{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [{
    "@type": "Question",
    "name": "What does the plugin do to help speed up my site?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "It concatenates all scripts and styles, minifies and compresses them, adds expires headers, caches them, and moves styles to the page head, and scripts (optionally) to the footer. It also minifies the HTML code itself, making your page really lightweight."
    }
  }, {
    "@type": "Question",
    "name": "But I’m on HTTP/2, so I don’t need Autoptimize?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "HTTP/2 is a great step forward for sure, reducing the impact of multiple requests from the same server significantly by using the same connection to perform several concurrent requests. That being said, <a href="http://engineering.khanacademy.org/posts/js-packaging-http2.htm">concatenation of CSS/ JS can still make a lot of sense</a>, as described in <a href="https://css-tricks.com/http2-real-world-performance-test-analysis/">this css-tricks.com article</a> and this <a href="http://calendar.perfplanet.com/2015/packaging-for-performance/">blogpost from one of the Ebay engineers</a>. The conclusion; configure, test, reconfigure, retest, tweak and look what works best in your context. Maybe it’s just HTTP/2, maybe it’s HTTP/2 + aggregation and minification, maybe it’s HTTP/2 + minification (which AO can do as well, simply untick the “aggregate JS-files” and/ or “aggregate CSS-files” options). And Autoptimize can do a lot more then “just” optimizing your JS &amp; CSS off course 😉"
    }
  }, {
    "@type": "Question",
    "name": "Will this work with my blog?",
    "acceptedAnswer": {
      "@type": "Answer",
      "text": "Although Autoptimize comes without any warranties, it will in general work flawlessly if you configure it correctly. See “Troubleshooting” below for info on how to configure in case of problems."
    }
  },
  {...}
  ]
}

Sanitization concerns

All HTML tags should be stripped from fields, with the exception of the text property of an acceptedAnswer, which should:

• Accept <a>, <strong> and <em> tags.
• Disallow/remove any values/properties/attributes of these tags (other than the href attribute on <a> tags).
• Remove invalid markup (e.g., an <a> without a closing </a>).

Profile badges don't seem to automatically appear for all areas. My core and plugins badges appeared on my profile on their own (as far as I can tell), but my Speaker badge had to be added manually with some difficulty, and my Meta badge hasn't appeared at all after getting first props a few weeks ago (see [2016]).

E.g., ​https://codex.wordpress.org/Special:Contributions/Jany2786@gmail.com

This template should have a meta robots value of 'noindex, follow'.

On Core and Plugins Trac, UTF-8 text is displayed correctly: ​https://core.trac.wordpress.org/browser/tags/4.4.2/tests/phpunit/tests/pomo/po.php#L115 ​https://plugins.trac.wordpress.org/browser/edit-parent-comment-id/tags/0.3/edit-parent-comment-id-ru_RU.po#L24

On Themes Trac that's not the case, looks like ISO-8859-1 is the default encoding there: ​https://themes.trac.wordpress.org/browser/zalive/1.3.4/languages/ru_RU.po#L20

The description for ​Theme Check plugin appears to be parsed incorrectly (see the screenshot).

The first code sample lacks the code formatting. In the readme.txt both samples are formatted the same way:

Examples:
`define( 'TC_PRE', 'Theme Review:[[br]]
- Themes should be reviewed using "define(\'WP_DEBUG\', true);" in wp-config.php[[br]]
- Themes should be reviewed using the test data from the Theme Checklists (TC)
-----
' );`

`define( 'TC_POST', 'Feel free to make use of the contact details below if you have any questions,
comments, or feedback:[[br]]
[[br]]
* Leave a comment on this ticket[[br]]
* Send an email to the Theme Review email list[[br]]
* Use the #wordpress-themes IRC channel on Freenode.' );`

The forums at ​Blacberry, ​Android, ​Nokia, ​iOS and ​Windows Phone subdomains are at best stale, at worst spam soup, and in either case harmful to our SEO, branding and UX.

I raised a suggestion to retire these last year and received no objections (see ​https://wordpress.slack.com/archives/C02RQC4LY/p1556027757013800).

In an ideal world we'd attempt to migrate some of the useful content, but this requires more resource than we can reasonably throw at this.

The plan:

• Create a 'Mobile' support forum, with 'levels'* for 'Android', 'iOS' and 'Other'.
• Add a notice that the forums are going to close/move, and provide links to the new locations. Prevent the creation of new posts (but allow for responses).
• After ~30 days, move to read-only in all scenarios, and update the notice to state that the forum is closed (and direct people to the new one)
• After another ~30 days, redirect all requests to (any path on) the forums to their respective new support URL.
• Archive/delete all content/filesystem cruft from the old sites.
• Hand over moderation processes to existing support forum moderation workflows.

*"If this is what is the end result, I'm going to need a heads up, as it will require some code, we do not have support for leveled forums at this time on .org in our bbPress 2.x themes, but we can fix that if there's a need. @clorith via ​Slack

#5575 is broken and banned users can still upload plugins.

It may be that #4691 does not seem to be properly logging them out?

Dear WordPress-Team

We have the problem that the API doesn't return the theme information but just a false often.

This is the example link: ​https://api.wordpress.org/themes/info/1.1/?action=theme_information&request[slug]=kadence

We need an admin-only tool that will allow us to mass-email plugins.

One exists but currently can only be run by a server admin, which limits usability.

1) Provide a list of plugins

2) Provide an email subject and body with basic substitutions

3) The tool would then email everyone with commit access and listed owner the message

Substitutions needed:

%USER_EMAIL% %USER_DISPLAY_NAME% %PLUGIN_URL%

With Helpscout you can pre-fill everything BUT the body: ​https://docs.helpscout.com/article/119-pre-fill

So it doesn't look like we can use that for our bulk-mail tool.

If it's secure and has the capability to be given a usable UX, whatever tool is used on the back-end should be fine.

Limiting the number of plugins mailed at a time is also fine. Handling more than 50 of those at a stretch is usually pretty annoying anyway :)

This GitHub PR ​https://github.com/WordPress/wordpress.org/pull/31 adds a new theme for the Openverse Project. We will also need to create a new companion website visible at wordpress.org/openverse.

Technical details:

This theme is a simple wrapper around an iframe, as Openverse has its own CI/CD process and is hosted on AWS. We have however taken strides to make the iframe as painless and seamless as possible, with bidirectional communication between the iframe and containing theme to sync the URL, page title, and iframe height.

Companion PR: ​https://github.com/WordPress/wordpress.org/pull/31

I've added @10up's GitHub Actions for deployment to dot org to ​https://github.com/WordPress/rollback-update-failure

Unfortunately I don't have access to add the Secrets to the repository. Can I get this fixed please?

​https://github.com/WordPress/rollback-update-failure/issues/4

Thanks.

​https://s.w.org/robots.txt currently redirects to wordpress.org.

For SEO and performance reasons, we should implement a robots.txt file at this location.

The contents should be:

User-agent: *
Disallow:

​planet.w.org feeds the news in Core's Events & News dashboard widget.

Right now it subscribes to a lot of early contributors who don't publish often, and some who are no longer active in the project.

Most of the remaining sites don't publish often either. The only ones that do are the Tavern and HeroPress, with the Tavern dominating the majority of the items in the feed.

What are some ways to solve that?

IIRC, changes to the feed need Matt's sign-off.

As requested by @espellcaste you'll find attached to this ticket the needed edits to the bporg-developer theme to do so that he can start documenting the BP GraphQL API.

Various Rosetta sites have a blog with a "Hello World" post. These should be deleted. Because of the incorrect hreflang setup on these sites, these posts cause an absolute SEO nightmare as Google seeks out their (non-existent) siblings across the whole network.

E.g., ​https://tg.wordpress.org/2012/08/23/hello-world/ ​https://tt.wordpress.org/2014/07/08/hello-world/ ​https://fao.wordpress.org/2016/07/20/hello-world/ ​https://dzo.wordpress.org/2015/02/24/hello-world/ ​https://kab.wordpress.org/2015/02/24/hello-world/ ​https://sa.wordpress.org/2011/07/26/hello-world/ ​https://hau.wordpress.org/2016/07/15/hello-world/ ​https://bre.wordpress.org/2015/07/17/hello-world/ ​https://ak.wordpress.org/2016/03/05/hello-world/ ​https://es-pr.wordpress.org/2016/03/05/hello-world/ ​https://rup.wordpress.org/2016/03/05/hello-world/

I don't have an easy way of finding them all from the outside-in - I'm hoping that these should be easy to round up?

It's also worth considering that in many cases, these are the only blog posts on these blogs. E.g., ​https://dzo.wordpress.org/news/, ​https://bre.wordpress.org/news/

When that's the case and we're removing them, can we also please:

• Remove the entire blog
• Remove menu links to the (removed) blog
• 301 redirect requests to the blog root URL (e.g., ​https://bre.wordpress.org/news/) to the local site root (e.g., ​https://bre.wordpress.org/)

Paginated states of topics, like ​https://wordpress.org/support/topic/can-you-use-gutenberg-blocks-w-o-the-visual-editor/page/2, should forcibly append a trailing slash via a 301 redirect.

Currently Stats_Report (plugins/plugin-directory/tools/class-stats-report.php) checks SupportPress

We've moved so we'll need to update those checks to use (I think) the API for HelpScout

​https://developer.helpscout.com/mailbox-api/endpoints/conversations/list/

On some locales (like Catalan), most of the translations are done by 3-4 people (with 2 of them being GTE), even if according to ​https://translate.wordpress.org/locale/ca there are 10 GTE, and almost a 100 contributors.

This is a problem not only because it simply doesn't scale (with the amount of strings that themes & plugins have, 3-4 people are not enough), but also because is extremely hard for GTEs to identify "active" contributors to help and guide them so they become one day GTE, and for contributors to find active GTE so their strings get approved and don't stay forever as pending.

Ideally, there should be a way of "filtering" the teams page (​https://make.wordpress.org/polyglots/teams/?locale=ca) with some kind of "active" filter, with active being a rule such as "has translated/reviewed more than X strings (could be 0) in the last 3-4 months".

That could help to really asses the health of a team, as you could quickly identify how many people is actively contributing to the project.

Also, if that filter included some kind of aggregated cross-project stats (similar to the ones you get "per-project" in translate.wp.org), pointing to the projects they contributed, it would be easier to "measure" the amount of contributions people is doing: I, as a GTE, am more in validating strings translated by someone who contributes regularly than strings from someone who only translated 1 string two months ago. Computing such a huge amount of stats won't be light in terms of resources, but in order to be useful, these stats don't need to be "live": a weekly update would be more than enough to get a sense of the current state.

This would also give extra visibility to the health of the team, on top of the "activeness" filter: knowing there are 100 people active when 99 of them only have translated one string isn't a sign of healthy at all.

Hello,

Not sure if the meetings calendar could support it but I find most of the time the first couple early meetings in the day hide the others out there. It would be nice if the current time would change the view so the next few meetings are displayed with all others hidden in the popup link. This might help expose meetings that are about to occur instead of just displaying stale (past) meetings. *This would only apply to the current day.

Thoughts? Thanks

To provide debugging information some users post their full logs in a reply. These can be up to 10k lines which makes reading the page really annoying because you have to scroll like 5 minutes.

Examples:

• ​https://wordpress.org/support/topic/qtranslate-x-compatibility-2/#post-8250157
• ​https://wordpress.org/support/topic/no-confirmation-email-received-2/#post-8235539

I suggest to prevent posting replies which have more than X chars/words/lines and to recommend using a service like Pastebin or GitHub gists.