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Opened 4 years ago

Closed 2 years ago

#1413 closed enhancement (fixed)

Support Forums: allow all plugin authors to mark threads as resolved and stick threads

Reported by: jeherve Owned by: Otto42
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

There are currently 2 ways for a WordPress.org user to have a "special" status in plugin support forums:

  1. If you have commit access to a plugin:
  • you'll get a "Plugin Author" badge in your plugin's support forums,
  • you will be able to stick / unstick threads to your forum's page,
  • you will be able to mark a thread as resolved.
  1. If you're listed as a plugin author in the readme.txt, without having commit access:
  • you'll get the same badge when posting in the plugin's support forums,
  • you won't have any other extra permissions.

The ability to stick threads as well as mark them as resolved can be very handy for people handling support for a plugin.

It would be nice if all plugin authors were able to mark threads as resolved and stick / unstick threads. That would allow plugins with a dedicated support team to give them all the tools they need, without giving them commit access.

Related discussion:

Change History (10)

#1 @dd32
4 years ago

The ability to stick threads as well as mark them as resolved can be very handy for people handling support for a plugin.

Just recording my agreement for this. A contributor should be able to mark a thread as resolved, and quite possibly stick a thread as well.

#2 @Otto42
3 years ago

  • Owner set to Otto42
  • Status changed from new to accepted

#3 @Otto42
3 years ago

  • Resolution set to fixed
  • Status changed from accepted to closed

Fixed in [dotorg:11622]

#4 @Otto42
3 years ago

Note, sticky power is not currently there for Contributors. Will revisit if it becomes necessary to add that. Resolve seems to be more requested.

#5 @Ibericode
3 years ago

Is this change live yet?

I've been wondering about this before and just came across this ticket (GREAT!), but having just added someone new to our Contributors list, they don't get the green badge or the ability to mark tickets as resolved. Caching or am I just being impatient?

Last edited 3 years ago by Ibericode (previous) (diff)

#6 @macmanx
3 years ago

Correct, the change is live. The green "Plugin Author" badge is not part of this, it's been around for a long time, so I suspect caching is to blame in your case.

#7 @progmastery
3 years ago

  • Resolution fixed deleted
  • Status changed from closed to reopened

since the last update of plugins support forum, plugin contributors cannot mark support thread as resolved anymore. Is this a bug?

#8 @jmdodd
3 years ago

In 4235:

Support Forums: Allow plugin contributors to mark a topic as resolved.

See #1413.

This ticket was mentioned in Slack in #forums by cybr. View the logs.


3 years ago

#10 @SergeyBiryukov
2 years ago

  • Resolution set to fixed
  • Status changed from reopened to closed

In 4958:

Support Forums: Allow plugin contributors to stick a thread within an individual plugin's forum.

Fixes #1413.

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