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Opened 3 years ago

Last modified 2 months ago

#1453 new defect

Better error message when non-logged in users view the newticket page

Reported by: johnbillion Owned by:
Milestone: Priority: high
Component: Trac Keywords: has-ui-feedback
Cc:

Description

When linking a user to https://core.trac.wordpress.org/newticket, they see a nasty error message if they're not logged in. Can we make this error a bit more user-friendly?

https://i.imgur.com/XRBlndA.png

Attachments (4)

error message.png (360.8 KB) - added by JoshuaWold 2 years ago.
error message update.png (61.5 KB) - added by JoshuaWold 2 years ago.
actual_interface.png (87.4 KB) - added by Mte90 13 months ago.
actual interface of the page
Error Forbidden WordPress Trac-4752.jpg (35.9 KB) - added by joyously 2 months ago.
short and simple

Download all attachments as: .zip

Change History (11)

This ticket was mentioned in Slack in #meta-tracdev by drew. View the logs.


3 years ago

#2 @samuelsidler
2 years ago

  • Priority changed from normal to high

#3 @JoshuaWold
2 years ago

@samuelsidler what kind of flexibility is there in updating the error? I'm guessing we mostly have control over the wording of the error, and not the overall layout. The first thought I had was to clean it up by removing the red error part, and rewording the H1 error message. Thoughts?

Last edited 2 years ago by JoshuaWold (previous) (diff)

@Mte90
13 months ago

actual interface of the page

#4 follow-up: @Mte90
13 months ago

The message is different now so this ticket is required?

#5 in reply to: ↑ 4 @SergeyBiryukov
13 months ago

Replying to Mte90:

The message is different now so this ticket is required?

The form is there if you're already logged in.

If you're not logged in yet, there's still the same error message, exactly as reported.

#6 @Travel_girl
11 months ago

I like the suggestion from @JoshuaWold. Just the Font-size from the close button should be a bit larger, cause its pretty small and hard to read. Also do change the design of the button, could be useful, cause the color contrast of the border ist not really high.

@joyously
2 months ago

short and simple

#7 @joyously
2 months ago

  • Keywords has-ui-feedback added; ui-feedback removed

How about the styling remains the same and the text is simple: "You need to login to create a new ticket."

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