Opened 8 years ago

Closed 6 years ago

#1612 closed enhancement (wontfix)

Support tickets list (RSS & API)

Reported by: finnj's profile finnj Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:


Today it is not possible to show a list of the last N tickets from a plugin (at least not to my knowledge).

Suggest to implement:
RSS feed:

  • Topic (Posts, last activity)
  • Original ticket text/last reply

Possibility to get all support tickets and replies.

Many plugin developers have their own site with documentation and other information. Some have their own ticketing system, but a lot is using the support forum.
It should be possible to display a list of tickets like the one shown on the plugins support tab.

With a API interface, it would be possible to import tickets, for local search on own site.

Today the RSS feed provided on the bottom of the support tab (ex:, only shows single comments - Without reference to the ticket not really useful.

There are plugins that displays info from the plugin directory, but the support tickets are missing - example of plugin:

Change History (7)

#1 @samuelsidler
8 years ago

  • Component changed from Plugin Directory to Support Forums
  • Status changed from new to closed

#2 @samuelsidler
8 years ago

  • Status changed from closed to reopened

(I didn't mean to close this.)

This ticket was mentioned in Slack in #meta by netweb. View the logs.

8 years ago

This ticket was mentioned in Slack in #forums by sergey. View the logs.

7 years ago

This ticket was mentioned in Slack in #forums by clorith. View the logs.

6 years ago

#7 @Clorith
6 years ago

  • Resolution set to wontfix
  • Status changed from reopened to closed

Going to mark this as wontfix, this is much more a request to make the forums behave more like a ticketing system, which they are not.

It's worth noting though, that there's an Active feed view which may help you a little bit, for example at (and you can append /feed to that to get an RSS feed for it as well).

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