WordPress.org

Making WordPress.org

Opened 4 years ago

Closed 21 months ago

#1612 closed enhancement (wontfix)

Support tickets list (RSS & API)

Reported by: finnj Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Today it is not possible to show a list of the last N tickets from a plugin (at least not to my knowledge).

Suggest to implement:
RSS feed:

  • Topic (Posts, last activity)
  • Original ticket text/last reply

API:
Possibility to get all support tickets and replies.

Why:
Many plugin developers have their own site with documentation and other information. Some have their own ticketing system, but a lot is using the wordpress.org support forum.
It should be possible to display a list of tickets like the one shown on the plugins support tab.

With a API interface, it would be possible to import tickets, for local search on own site.

Today the RSS feed provided on the bottom of the support tab (ex: https://wordpress.org/support/rss/plugin/frontier-post), only shows single comments - Without reference to the ticket not really useful.

There are plugins that displays info from the plugin directory, but the support tickets are missing - example of plugin:
https://wordpress.org/plugins/wp-plugin-info-card/

Change History (7)

#1 @samuelsidler
4 years ago

  • Component changed from Plugin Directory to Support Forums
  • Status changed from new to closed

#2 @samuelsidler
4 years ago

  • Status changed from closed to reopened

(I didn't mean to close this.)

This ticket was mentioned in Slack in #meta by netweb. View the logs.


3 years ago

This ticket was mentioned in Slack in #forums by sergey. View the logs.


3 years ago

This ticket was mentioned in Slack in #forums by clorith. View the logs.


21 months ago

#7 @Clorith
21 months ago

  • Resolution set to wontfix
  • Status changed from reopened to closed

Going to mark this as wontfix, this is much more a request to make the forums behave more like a ticketing system, which they are not.

It's worth noting though, that there's an Active feed view which may help you a little bit, for example at https://wordpress.org/support/plugin/frontier-post/active (and you can append /feed to that to get an RSS feed for it as well).

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