WordPress.org

Making WordPress.org

Opened 5 years ago

Last modified 3 years ago

#168 new enhancement

Display inline status changes in WordPress.org support forum threads

Reported by: Daedalon Owned by:
Milestone: Priority: low
Component: Support Forums Keywords:
Cc:

Description

Migrating from #wp24532:

WordPress.org support forums don't show any information on thread status changes eg. from not resolved to resolved. This information should be displayed automatically, and it would remove the need for users to write this information manually.

This would allow users to know who changed the status and when as well as to see what happened before and after in the support discussion. This is already done in Trac. Eg. https://core.trac.wordpress.org/ticket/23072#comment:1 shows:


SergeyBiryukov — 5 months ago

  • Milestone changed from Awaiting Review to WordPress.org

No time is wasted wondering who updated, what and when.

(Note that trac is a very, very different system than the support forums.)

Change History (2)

#1 @Daedalon
5 years ago

Until this ticket is applied, the following situations will repeat time and again: http://wordpress.org/support/topic/pie-register-131-theme-my-login-638-password-strength-meter-problem#post-4731724

The latest message is from the original poster stating that the issue still persists in the newest version. Yet the topic is marked as resolved. Has the issue been committed to the latest dev version? Did the plugin author misread a comment and interpret it as the issue being already resolved? Did a moderator interfere? Did the user mark it resolved himself? Not knowing who marked or unmarked a support thread as resolved has caused me to wonder these and other questions countless times in vain. Now all a user can do is to write an open question and wait for reply, but after the suggestion is applied, most of the time the answer is found at a glance.

If there would be a "message" stating "[user] changed ticket status from not resolved to resolved" with a timestamp, that would eliminate most of these questions and improve the efficiency of using WordPress forums.

This ticket was mentioned in Slack in #meta by webdevmattcrom. View the logs.


3 years ago

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