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Opened 11 years ago

Closed 9 years ago

Last modified 9 years ago

#182 closed enhancement (maybelater)

Ability to report problem with WordPress.org

Reported by: samuelsidler's profile samuelsidler Owned by:
Milestone: Priority: normal
Component: General Keywords:
Cc:

Description (last modified by siobhan)

We need some kind of ability for users to report a problem in the WordPress.org. It's unclear what this should look like (form on every page that emails? form that's backed up by mods?).

[this ticket was formerly just about reporting problems on the code reference].

Change History (8)

#1 @samuelsidler
11 years ago

  • Priority changed from low to normal

#2 @siobhan
11 years ago

  • Cc siobhan added

#3 @siobhan
10 years ago

  • Component changed from developer.wordpress.org to General
  • Owner set to samuelsidler
  • Status changed from new to assigned

#4 @siobhan
10 years ago

  • Description modified (diff)
  • Summary changed from Ability to report problem with code reference to Ability to report problem with WordPress.org

#5 @samuelsidler
9 years ago

  • Owner samuelsidler deleted

This ticket was mentioned in ​Slack in #meta by sam. ​View the logs.
9 years ago

#7 follow-up: @samuelsidler
9 years ago

  • Resolution set to maybelater
  • Status changed from assigned to closed

There are a few considerations here:

  • Where should a link to this reporting form live? Footer? Our footer is pretty busy now and might require a redesign to add more to it.
  • Where should said link go? It could go to meta trac, but we might get a lot of support requests. Alternatively, it could go to a (new) forum where mods could correctly triage support requests and up-level actual website issues. Probably shouldn't go to an email address though.

Since we're not sure what to do here at the moment, closing this as maybelater.

#8 in reply to: ↑ 7 @SergeyBiryukov
9 years ago

Replying to samuelsidler:

Where should said link go? It could go to meta trac, but we might get a lot of support requests. Alternatively, it could go to a (new) forum where mods could correctly triage support requests and up-level actual website issues.

I think it should go to a separate page that describes the appropriate venues (including meta trac and support forums) for different types of requests.

We've done something similar on ​https://ru.wordpress.org/contact/ instead of a regular contact form (which was misused regularly for support requests).

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