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Opened 3 years ago

Closed 11 months ago

#2016 closed defect (fixed)

Subscription themes/plugins emails should include the theme/plugin name in the title

Reported by: netweb Owned by: dd32
Milestone: Q1 Priority: normal
Component: Support Forums Keywords: has-patch needs-testing
Cc:

Description

When subscribed to a theme or plugin support topic subscription emails do not include any reference to the theme or plugin title, e.g there is no mention of the plugin named Private groups in the following email:

  • https://cldup.com/0T0NMYJr1V.png

Topics in the "Plugins and Hacks" forum prefix the topic title with the theme/plugin name:

  • https://cldup.com/_76Irssd3w.png

Email subscriptions should also include this same theme or plugin name in the topic title.

Attachments (1)

2016.diff (13.0 KB) - added by dd32 11 months ago.

Download all attachments as: .zip

Change History (14)

#1 @ocean90
3 years ago

#2168 was marked as a duplicate.

#2 @ocean90
3 years ago

#2271 was marked as a duplicate.

#3 @ocean90
3 years ago

#2382 was marked as a duplicate.

#4 @netweb
3 years ago

Related: #2838

This ticket was mentioned in Slack in #forums by clorith. View the logs.


21 months ago

#6 @malayladu
16 months ago

+1 for this feature. As this is very handy to identify the plugin/theme and help support reps/ developers/ authors to create a context.

This ticket was mentioned in Slack in #forums by clorith. View the logs.


15 months ago

#9 @netweb
13 months ago

Related: #3931 Current issue and proposal about "support mails" (individually and subscribe) - Forum mails

#10 @dd32
11 months ago

  • Milestone set to Q1

This sounds like something that should be done, it'll make managing support for plugins much easier.

@dd32
11 months ago

#11 @dd32
11 months ago

  • Keywords has-patch needs-testing added; needs-patch removed
  • Owner set to dd32
  • Status changed from new to accepted

I've spent a little time working on this today, I think 2016.diff is the best way to achieve this.

I still need to test further, look at topic-subscriptions (instead of just testing with plugins) and possibly update the text within the body of the notification as needed ("Subscribed to a plugin" vs "Subscribed to Hello Dolly").

#12 @dd32
11 months ago

Should also note, the format I've gone with for the subject line is this:

[WordPress.org] [Hello Dolly] I love this plugin!

#13 @dd32
11 months ago

  • Resolution set to fixed
  • Status changed from accepted to closed

In 8081:

Support Forums: Prefix notifications from the Plugin/Theme forums with the plugin name.

For example: [WordPress.org] [Example Plugin Name] Example Topic Title.

Fixes #2016.

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