Making WordPress.org

Opened 8 years ago

Closed 6 years ago

Last modified 19 months ago

#2016 closed defect (bug) (fixed)

Subscription themes/plugins emails should include the theme/plugin name in the title

Reported by: netweb's profile netweb Owned by: dd32's profile dd32
Milestone: Q1 Priority: normal
Component: Support Forums Keywords: has-patch needs-testing
Cc:

Description

When subscribed to a theme or plugin support topic subscription emails do not include any reference to the theme or plugin title, e.g there is no mention of the plugin named Private groups in the following email:

  • https://cldup.com/0T0NMYJr1V.png

Topics in the "Plugins and Hacks" forum prefix the topic title with the theme/plugin name:

  • https://cldup.com/_76Irssd3w.png

Email subscriptions should also include this same theme or plugin name in the topic title.

Attachments (1)

2016.diff (13.0 KB) - added by dd32 6 years ago.

Download all attachments as: .zip

Change History (19)

#1 @ocean90
8 years ago

#2168 was marked as a duplicate.

#2 @ocean90
8 years ago

#2271 was marked as a duplicate.

#3 @ocean90
8 years ago

#2382 was marked as a duplicate.

#4 @netweb
7 years ago

Related: #2838

This ticket was mentioned in Slack in #forums by clorith. View the logs.


7 years ago

#6 @malayladu
6 years ago

+1 for this feature. As this is very handy to identify the plugin/theme and help support reps/ developers/ authors to create a context.

This ticket was mentioned in Slack in #forums by clorith. View the logs.


6 years ago

#9 @netweb
6 years ago

Related: #3931 Current issue and proposal about "support mails" (individually and subscribe) - Forum mails

#10 @dd32
6 years ago

  • Milestone set to Q1

This sounds like something that should be done, it'll make managing support for plugins much easier.

@dd32
6 years ago

#11 @dd32
6 years ago

  • Keywords has-patch needs-testing added; needs-patch removed
  • Owner set to dd32
  • Status changed from new to accepted

I've spent a little time working on this today, I think 2016.diff is the best way to achieve this.

I still need to test further, look at topic-subscriptions (instead of just testing with plugins) and possibly update the text within the body of the notification as needed ("Subscribed to a plugin" vs "Subscribed to Hello Dolly").

#12 @dd32
6 years ago

Should also note, the format I've gone with for the subject line is this:

[WordPress.org] [Hello Dolly] I love this plugin!

#13 @dd32
6 years ago

  • Resolution set to fixed
  • Status changed from accepted to closed

In 8081:

Support Forums: Prefix notifications from the Plugin/Theme forums with the plugin name.

For example: [WordPress.org] [Example Plugin Name] Example Topic Title.

Fixes #2016.

#14 @dd32
4 years ago

  • Milestone changed from Q1 to 2020 Q1

Milestone renamed

#15 @dd32
4 years ago

  • Milestone changed from 2020 Q1 to Q1

Milestone renamed

#16 @dd32
3 years ago

In 11528:

Support Forums: Emails: Prefix the plugin/theme name to the email subject for reply notifications to a topic.

Previously this was only applying to notifications of new topics / new replies to topics in subscribed terms, rather than also applying to replies to threads you participated in.

See #6079, #2016.

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


19 months ago

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


19 months ago

Note: See TracTickets for help on using tickets.