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Opened 3 years ago

Last modified 10 months ago

#2224 new enhancement

Support Theme: Custom Display for Plugin/Theme reviews

Reported by: Ipstenu Owned by:
Milestone: Q1 Priority: normal
Component: Support Forums Keywords: needs-patch ux-feedback
Cc:

Description

Previously, the page that displayed reviews would show the content of the first review.

With the new Plugin Directory design, we can see the first reviews at https://wordpress.org/plugins/jetpack/#reviews

But the link to read more only shows the title and the star: https://wordpress.org/support/plugin/jetpack/reviews/

Recommendation: The reviews page should show the following

  • Title
  • Stars
  • Content of first post

But! It should only show 10 reviews at a time, so as not to make the page insanely long.

Change History (5)

#1 @melchoyce
2 years ago

  • Keywords ux-feedback added

This ticket was mentioned in Slack in #design by boemedia. View the logs.


14 months ago

#3 @boemedia
14 months ago

We've discussed this ticket in design triage today. Two things we've noticed:

When you click the reviews tab, you move to a different environment: the forum. It took a while before we noticed. This is where the flow gets detached and it gets confusing for users, it's unexpected behaviour. This may probably need a new ticket, as it addresses a different problem.

The problem mentioned here, is a difference in displaying the reviews on the ticket and the forum. The latter only shows title and rating, you'd have to click to see the content. The 'read more' link mentioned in this ticket's description is not there anymore (or do you mean the 'read all-link at the bottom?), it's unclear you can read the review by clicking on the title. Same goes for the fact that you're moving to a different area when you click the title or read all.

We suggest a more consequent display of reviews on both the forum and the plugin page. Besides that we'd think that it would be useful to make it clearer that people are moving to a different environment. Because coming back from the forums to the plugin page requires a click on a different location, which is not intuitive.

This ticket was mentioned in Slack in #design by karmatosed. View the logs.


13 months ago

#5 @tellyworth
10 months ago

  • Milestone set to Q1

Let's take a shot at the code. If it's easy to implement then we might need some design help.

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