#2359 closed enhancement (fixed)
Support Theme: Convert "[Resolved]" to a checkmark
Reported by: | lukecavanagh | Owned by: | coffee2code |
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Milestone: | Priority: | normal | |
Component: | Support Forums | Keywords: | |
Cc: |
Description
If you go to a plugins support page, there is not an easy way to be able to visually see which post have been resolved.
Attachments (3)
Change History (23)
#1
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8 years ago
Each topic title has "[Resolved]" in front of it, which is a good visual indicator that it has been resolved.
I'm not keen on highlighting resolved topics with a different color or otherwise because I don't know for which audience that would be useful. Making resolved topics stand out makes the unresolved ones less visible when scanning the list. Do plugin authors want resolved topics to be highlighted? Why?
#2
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↓ 3
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8 years ago
Some sort of visual indicator (that is more than just the 'word' 'Resolved') would be helpful, yes. The old system did this before the forum theme was changed. It was one of the reasons it was so easy to 'work the support queue' and hit all the tickets that hadn't been either responded to or resolved. An icon (that had an ARIA value) would be helpful. You don't have to show them to all 'users' of the forums, just the ones that are Admins of the plugin in question.
#3
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↑ 2
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8 years ago
- Summary changed from Support Theme: Showing resolved posts in a different color to Support Theme: Convert "[Resolved]" to a checkmark
Replying to jimtrue:
Some sort of visual indicator (that is more than just the 'word' 'Resolved') would be helpful, yes.
Got it. @mapk had a checkmark in the mockups (can you post those?), but we ran into some technical issues implementing it. @coffee2code, can you help out here? We'd want to convert "[Resolved]" to a checkmark with the appropriate ARIA value.
@
8 years ago
More prominent green checkmark badge of sorts before topic title in single topic view.
#6
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8 years ago
I have this just about ready, but no consideration had been given to single topic views, where "[RESOLVED]" was also being prepended to the topic title. Three suggestions for that:
- Leave as-is and prepend "[RESOLVED]" before titles of resolved topics.
- Prepend a plain green checkmark as done in the topic listings. See meta-2359_topic-view_plain.png.
- Give the green checkmark a bit more prominence and flair. See meta-2359_topic-view.png. (Not shown: at smaller viewport widths the checkmark reverts to the "plain" style so as not to appear half off-screen.)
Thoughts?
/cc @samuelsidler
#7
in reply to:
↑ 6
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8 years ago
Replying to coffee2code:
I have this just about ready, but no consideration had been given to single topic views, where "[RESOLVED]" was also being prepended to the topic title.
I actually had a mockup for that as well. Here it is.
This ticket was mentioned in Slack in #bbpress by netweb. View the logs.
8 years ago
#14
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8 years ago
Replying to coffee2code:
- Outputs resolved indicator in single topic view for resolved topics, with the text "Answered".
Is there a reason not to use "Resolved" there? An answered topic doesn't necessarily mean it's resolved, using a consistent term would less confusing.
#15
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↑ 14
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follow-up:
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8 years ago
Replying to SergeyBiryukov:
Replying to coffee2code:
- Outputs resolved indicator in single topic view for resolved topics, with the text "Answered".
Is there a reason not to use "Resolved" there? An answered topic doesn't necessarily mean it's resolved, using a consistent term would less confusing.
Very true. Let's change the wording to 'resolved' in the new design.
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