Opened 8 years ago
Closed 8 years ago
#2360 closed enhancement (duplicate)
Support Theme: Create filter for unresolved topics in plugin/theme forums
| Reported by: |
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Owned by: | |
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| Milestone: | Priority: | normal | |
| Component: | Support Forums | Keywords: | |
| Cc: |
Description
Currently there is not a way to be able to filter resolved posts. If there was something similar to say active, but it was for resolved.
https://wordpress.org/support/plugin/pods/active
https://wordpress.org/support/plugin/pods/resolved
Then the resolved link could be added to the sidebar, say under Active Topics it would be shown as Resolved Topics.
Attachments (1)
Change History (9)
#1
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8 years ago
Active Tickets seems to be a view that just shows 'active' as in 'Latest' activity. An 'Unresolved' Tickets might be a very useful 'view' as well.
#2
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8 years ago
- Summary changed from Support Theme: Status view filter in the sidebar to Support Theme: Create filter for unresolved topics in plugin/theme forums
Filtering on only resolved posts doesn't seem helpful (who's the audience? plugin authors? users? neither need to see resolved posts). But filtering on unresolved posts would be useful to plugin authors.
@coffee2code: Have time to make this happen? :)
#3
follow-up:
↓ 4
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8 years ago
@samuelsidler
The audience is plugin authors. Or at least a way for plugin authors to be able to filter unresolved posts then.
#4
in reply to:
↑ 3
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8 years ago
Replying to lukecavanagh:
Or at least a way for plugin authors to be able to filter unresolved posts then.
Yes, which is why I re-summarized this ticket when making my comment. Filtering resolved posts isn't helpful to any audience.
#5
follow-up:
↓ 6
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8 years ago
@samuelsidler
Would being able to filter by resolved posts, help customers if they have the same issue look through those posts to find a similar issue that they might have. Also it would mean that the similar issue was resolved. It might save a user creating a new support post, when there was one resolved before that solved it. Thoughts?
#6
in reply to:
↑ 5
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8 years ago
Replying to lukecavanagh:
Would being able to filter by resolved posts, help customers if they have the same issue look through those posts to find a similar issue that they might have. Also it would mean that the similar issue was resolved. It might save a user creating a new support post, when there was one resolved before that solved it. Thoughts?
Searching individual plugin and theme forums is #7.
Support Sidebar Example