Making WordPress.org

#2980 closed defect (worksforme)

WordPress.org Showcase showing incorrect / defunct thumbnails

Reported by: nagpai Owned by:
Milestone: Priority: normal
Component: Showcase Keywords:


The Showcase page Slider as well as the project listing show an autogenerated thumbnail pulled from the site. The sites shown here are very prestigious, and some of them are showing incomplete views of the website (with their slider images as blank). In case of Ogilvy & Mather site, it is showing a thumbnail with an "Internal error" screen.

It would be great if we can have an option to have a JPG screenshot taken manually as a backup, since the Showcase page impacts the marketing communication and overall impression of WordPress.

I have attached some screenshots

Attachments (3)

thumbnails-make.png (250.1 KB) - added by nagpai 21 months ago.
oandm-showcase-error.png (160.2 KB) - added by nagpai 21 months ago.
O & M South Africa error
Obama-foundation.png (156.9 KB) - added by nagpai 21 months ago.
Obama foundation

Download all attachments as: .zip

Change History (9)

21 months ago


21 months ago

O & M South Africa error

21 months ago

Obama foundation

#1 in reply to: ↑ description @nagpai
21 months ago

May be a related ticket: #2515

Last edited 21 months ago by SergeyBiryukov (previous) (diff)

#2 @Otto42
21 months ago

The showcase system already has the ability to use manual screenshots when desired. They can be uploaded to either the system or more likely the wordpressdotorg media section on w.com, and the screenshot URL can be added the listing using the "screenshot" meta field.

Just need to tell the maintainer. I believe the latest maintainer is @heymarkarms

#3 @SergeyBiryukov
21 months ago

  • Keywords needs-patch removed

#4 @iviolini
20 months ago

@Otto42 we haven't heard from @heymarkams and can't locate him....his user profile is mostly blank. Can you help direct us to who to go to for this fix?

#5 @SergeyBiryukov
19 months ago

  • Component changed from General to Showcase

#6 @obenland
15 months ago

  • Resolution set to worksforme
  • Status changed from new to closed

https://wordpress.org/showcase/ogilvy-mather-south-africa/ looks good bow and the Obama Foundation screenshot is correct the way it's displayed in the screenshots on this ticket.

I'm going to close this ticket for now, for future requests feel free to get in touch with the Marketing team.

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