Support Question Template

[brothman01]

Recently Evan Herman and I were at a contributors day answering support questions on the forum and we were talking about how annoying some questions were because they are unclear and force the responder to guess what the question was in addition to answering it. We came up with a very simple solution:

There should be a template (I've seen this in other support tickets but not other forums):

[Question in one or two sentences]
[Other relevant details]
[link to site]
[What you tried]
[What result you want]

This template would just be default text that shows in the question box so that the user can choose to stick to the template or not. This would allow questions on the forums to be asked and answered a lot more efficiently.

[SergeyBiryukov]

Hi @brothman01, welcome to Meta Trac!

Thanks for the ticket, we're already tracking this enhancement in #2596.