Making WordPress.org

Opened 22 months ago

#3272 new enhancement

Attempt to route support requests to forums on https://make.wordpress.org/chat/

Reported by: RMarks Owned by:
Milestone: Priority: normal
Component: Slack & IRC Keywords:


I monitor the #slackhelp channel on Slack and try to direct users looking for a channel or support to the right channel or the forums. Evevitably, users end up in Slack looking for support.

I wonder if a change could be make to https://make.wordpress.org/chat/ such that we ask the user what part of the WordPress project they're interested in contributing to. One of the options in the list would be asking for help / receiving support. If this option were selected, we'd try to direct the user to the forums or IRC before seeing a link to create a Slack account.

I'm interested to hear others thoughts on this.

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