WordPress.org

Making WordPress.org

Opened 2 years ago

Last modified 4 weeks ago

#3272 new enhancement

Attempt to route support requests to forums on https://make.wordpress.org/chat/

Reported by: RMarks Owned by:
Milestone: Priority: normal
Component: Slack & IRC Keywords:
Cc:

Description

I monitor the #slackhelp channel on Slack and try to direct users looking for a channel or support to the right channel or the forums. Evevitably, users end up in Slack looking for support.

I wonder if a change could be make to https://make.wordpress.org/chat/ such that we ask the user what part of the WordPress project they're interested in contributing to. One of the options in the list would be asking for help / receiving support. If this option were selected, we'd try to direct the user to the forums or IRC before seeing a link to create a Slack account.

I'm interested to hear others thoughts on this.

Change History (1)

#1 @dd32
4 weeks ago

Hiding the signup behind an action interesting solution, I'm thinking two tabs:

I need help with WordPress | I want to Contribute to WordPress
Support is offered through the Support Forums, etc, etc.

I need help with WordPress | I want to Contribute to WordPress
WordPress uses Slack for real-time communication between contribution teams, etc, etc.

Just noting that as in #1209 some changes have been made to that landing page in the last two years, including adding a "I need help with WordPress" section.

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