Opened 7 years ago
Closed 4 years ago
#3272 closed enhancement (fixed)
Attempt to route support requests to forums on https://make.wordpress.org/chat/
Reported by: | RMarks | Owned by: | |
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Milestone: | Priority: | normal | |
Component: | Communication (Matrix, Slack, IRC) | Keywords: | |
Cc: |
Description
I monitor the #slackhelp channel on Slack and try to direct users looking for a channel or support to the right channel or the forums. Evevitably, users end up in Slack looking for support.
I wonder if a change could be make to https://make.wordpress.org/chat/ such that we ask the user what part of the WordPress project they're interested in contributing to. One of the options in the list would be asking for help / receiving support. If this option were selected, we'd try to direct the user to the forums or IRC before seeing a link to create a Slack account.
I'm interested to hear others thoughts on this.
Change History (2)
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Hiding the signup behind an action interesting solution, I'm thinking two tabs:
Just noting that as in #1209 some changes have been made to that landing page in the last two years, including adding a "I need help with WordPress" section.