Opened 6 years ago

Last modified 16 months ago

#3570 new enhancement

e-mail notification for new posts in pending/spam in support forum

Reported by: tobifjellner's profile tobifjellner Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:


Some small forums (like the Swedish one) have limited traffic. There may be between 0 and 10 new topics a week.
With such low traffic, the typical workflow for support volunteers is push-enabled: You activate e-mail notifications for new topics in all relevant forums, rather than logging in ans browsing for topics that haven't got any reply yet.
This works fine...

BUT: The queues for pending and spam are even more quiet, so far. Haven't yet seen any real spam (knock on wood), but once in a blue moon there will be a false positive, and someones question (or answer) will go to the spam bucket.
In this situation, you simply forget to scan spam and pending.
It would be great to have a setting that would enable me to be notified whenever anything lands in these queues. (And, obviusly, to have a possibility to turn this off later if and when traffic goes up...)

Change History (3)

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.

6 years ago

This ticket was mentioned in Slack in #forums by clorith. View the logs.

3 years ago

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.

16 months ago

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