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Opened 13 months ago

Last modified 9 months ago

#3619 new enhancement

Explain what are non-support topics

Reported by: felipeelia Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords: needs-patch needs-design
Cc:

Description

Shouldn't we
1 - explain in the forum guidelines (or somewhere else) what exactly is a non-support topic? And
2 - warn users that marking the This topic is not a support question checkbox will make their topics don't appear in the no-replies list, reducing their chances to get help?

Attachments (1)

3619.patch (647 bytes) - added by Clorith 9 months ago.

Download all attachments as: .zip

Change History (7)

This ticket was mentioned in Slack in #forums by felipeelia. View the logs.


12 months ago

#2 @obenland
10 months ago

  • Keywords needs-patch needs-design added

mockups and a patch would help this ticket

This ticket was mentioned in Slack in #forums by felipeelia. View the logs.


9 months ago

#4 @sterndata
9 months ago

As users don't generally read, I suggest that the "no replies" view simply ignore the field unless the topic is marked as "resolved".

This ticket was mentioned in Slack in #forums by felipeelia. View the logs.


9 months ago

@Clorith
9 months ago

#6 @Clorith
9 months ago

I agree, a topic does not necessarily have a resolution, even if it is marked as "not a support question".

3619.patch changes the no-replies behavior to check if topics are set to Resolved explicitly, this also makes sense as even if a topic is marked as not a support question, the mark as resolved option exists when writing replies and such.

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