WordPress.org

Making WordPress.org

Opened 12 months ago

Closed 2 weeks ago

#4358 closed defect (fixed)

Support Homepage Searches Defaults to Forums Instead of Articles

Reported by: JarretC Owned by: ck3lee
Milestone: Priority: normal
Component: HelpHub Keywords:
Cc:

Description

If you go to https://wordpress.org/support/ and do a search, it defaults to results from the forums. While forums are a form of support, we already have https://wordpress.org/support/forums/ where searches related to forums posts should exist

The search option at https://wordpress.org/support should default to the 'Support Docs' tab in the search results

Change History (10)

#1 @Otto42
12 months ago

Okay, we literally just added that like 3 weeks ago, intentionally.

https://meta.trac.wordpress.org/ticket/4295

Somebody has to pick a side here.

#2 @SergeyBiryukov
12 months ago

  • Component changed from General to HelpHub

#3 @JarretC
12 months ago

  • Component changed from HelpHub to General

That ticket deals with search results from within the support forums itself, this deals with searching from the https://wordpress.org/support/

As the grids below the search are specific to the newly migrated support articles, the search results shown after searching should reflect this

#4 @SergeyBiryukov
12 months ago

  • Component changed from General to HelpHub

This ticket was mentioned in Slack in #meta by tellyworth. View the logs.


11 months ago

#6 @tellyworth
11 months ago

  • Owner set to ck3lee
  • Status changed from new to reviewing

This ticket was mentioned in Slack in #meta by ck3lee. View the logs.


10 months ago

#8 @tellyworth
10 months ago

#4484 was marked as a duplicate.

#9 @coffee2code
2 weeks ago

In 9596:

Support Forums: Ensure docs-specific searches are directed to the "Support Docs" tab of the Google Custom Search results page.

See [15846-dotorg].
See #4358.

#10 @coffee2code
2 weeks ago

  • Resolution set to fixed
  • Status changed from reviewing to closed

In 9597:

Support theme: Default front page search form to search "Support Docs" documentation instead of forums.

Otherwise, there is no direct method for searching the documentation (prior to reaching the Google search results page). Forums-specific search can still be done via the forums.

See [15846-dotorg].
Fixes #4358.

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