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Opened 4 years ago

Closed 5 weeks ago

#455 closed enhancement (maybelater)

It's hard to grok a huge discussion on a trac ticket

Reported by: ericlewis Owned by:
Milestone: Priority: normal
Component: Trac Keywords: ux-feedback
Cc:

Description

Allowing a lot of back and forth on tickets from anyone can be productive and is firmly in line with WordPress' open community model. However, some trac tickets remain open for years, garnering discussions upwards of 100 comments, which is quite time consuming and can be hard to parse through. It can turn out that a slew of comments you read through ended up not being the right direction for the issue at hand, or perhaps the technologies of yesteryear impacted the issue when this ticket was open, invalidating another few comments on the ticket.

These tickets seem to get harder to solve in direct correlation to the number of tickets. I wonder if there's anything we can do to help tame these tickets from a high-level.

Change History (3)

#1 @samuelsidler
4 years ago

Some issue trackers allow comments to be silenced (hidden by default) or highlighted (starred, sometimes). I'm not sure if either of those will solve this ticket, but they could help with discussion.

#2 @melchoyce
12 months ago

  • Keywords ux-feedback added

#3 @obenland
5 weeks ago

  • Resolution set to maybelater
  • Status changed from new to closed

I'm not sure there is a great way to manage that in a way that works for all tickets. Let's table this for now and come back to it when there is a more defined way forward.

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