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Opened 5 months ago

Closed 2 weeks ago

#4571 closed task (fixed)

HelpHub Plugin on Serbian Rosetta Site

Reported by: milana_cap Owned by: sergey
Milestone: Priority: normal
Component: HelpHub Keywords:
Cc:

Description

Serbian Team would like to be part of HelpHub & Handbooks Localisation. Can we please have the HelpHub plugin activated on our website?

Thank you!

Change History (16)

#1 @netweb
5 months ago

  • Owner set to sergey
  • Status changed from new to assigned

This ticket was mentioned in Slack in #meta by nao. View the logs.


5 months ago

This ticket was mentioned in Slack in #docs by casiepa. View the logs.


4 months ago

#4 follow-up: @Kenshino
4 months ago

Hey - we have gotten the JP one activated. We are hoping to do the first roll out with Japan and Serbia. Can we this activated for Serbia's rosetta site too?

#5 in reply to: ↑ 4 @milana_cap
4 months ago

Replying to Kenshino:

Hey - we have gotten the JP one activated. We are hoping to do the first roll out with Japan and Serbia. Can we this activated for Serbia's rosetta site too?

Serbia is happy and waiting :)

#6 @tellyworth
4 months ago

  • Resolution set to fixed
  • Status changed from assigned to closed

Activated.

#7 @milana_cap
4 months ago

  • Resolution fixed deleted
  • Status changed from closed to reopened

It appeared we had HelpHub activated on wrong site.

It was here: https://sr.wordpress.org/wp-admin/
instead of here: https://sr.wordpress.org/support/wp-admin/

As stated in this ticket: https://meta.trac.wordpress.org/ticket/4698

Can we have it activated on support? If it is already activated, can someone set HelpHub Manager role for me? Thank you.

This ticket was mentioned in Slack in #docs by zzap. View the logs.


3 months ago

#9 @casiepa
3 months ago

HelpHub plugin has been correctly 'switched' to /support.
But on page https://sr.wordpress.org/support/users/milana_cap/ I don't seem to have the rights to grant helphub manager rights ...
(When I click update user it is not granting the rights)

As I will deploy HelpHub on all Rosetta, please grant me the right to assign HelpHub managers.

This ticket was mentioned in Slack in #docs by casiepa. View the logs.


3 months ago

#11 @casiepa
3 months ago

  • Resolution set to fixed
  • Status changed from reopened to closed

Helphub activated correctly on /support
User has manager rights.

All fixed

#12 @netweb
3 months ago

Was the HelpHub plugin deactivated and uninstalled from the SR site root?

#13 @casiepa
3 months ago

@netweb The plugin is deactivated from the root, yes

#14 @Nao
3 weeks ago

  • Resolution fixed deleted
  • Status changed from closed to reopened

Reopening this, since SR team is waiting for English contents to be imported.

Reference: https://wordpress.slack.com/archives/C02QB8GMM/p1571231752098600?thread_ts=1571217899.086400&cid=C02QB8GMM

#15 @dd32
2 weeks ago

Article Content imported.

All published articles set to Pending Review.

When making tickets related to a Rosetta site, please include the domain of the site, not every locales domains are exact matches to their locale slug.

#16 @dd32
2 weeks ago

  • Resolution set to fixed
  • Status changed from reopened to closed
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