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Opened 2 weeks ago

#4751 new enhancement

Filtering on support ticket list

Reported by: nazmulhassann20 Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:


When we receive tons of tickets per day at that time it is very hard to maintain which was remains un-replied. As an example- We received 5 tickets and we replied 3 today. The next day we received more 4 tickets and forget to reply the previous one which was not answered yesterday. After 2-3 days, we need to find manually if there is any un-replied ticket.

If there can be a filtering option to check un-replied ticket/thread on the top that could be life-saving.

Also, if I reply 10 tickets a day then if any user replies back to his ticket it does not show on the top or there is no way to get the visual signal that the user replied back to a ticket. So, if we can bold the Ticket Title or show any sign to show that "There is a new reply" then it would be great.

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Screen Shot 2019-10-02 at 10.00.37 AM.png (94.6 KB) - added by nazmulhassann20 2 weeks ago.

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Change History (1)

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