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Opened 3 weeks ago

Closed 12 days ago

#4845 closed defect (invalid)

Already signed up email gets error on subscribe

Reported by: karmatosed Owned by:
Milestone: Priority: normal
Component: General Keywords:
Cc:

Description

If you try and subscribe with an existing email you just get an error message, nothing says "sorry you are already subscribed".

Attachments (2)

1.png (26.3 KB) - added by karmatosed 3 weeks ago.
Screen Shot 2019-11-27 at 1.45.55 pm.png (77.4 KB) - added by dd32 12 days ago.

Download all attachments as: .zip

Change History (4)

@karmatosed
3 weeks ago

#1 @Otto42
3 weeks ago

That is the Jetpack widget and WordPress.com subscriptions functionality. Probably need to take it to them directly to get that altered or adjusted.

#2 @dd32
12 days ago

  • Resolution set to invalid
  • Status changed from new to closed

Unfortunately this is indeed something that we have little control over.

https://github.com/Automattic/jetpack/blob/fcd387ae443d66632648646772ef0dd676b9bd19/modules/subscriptions/views.php#L133-L159

Looking at the Jetpack code though, it's supposed to be showing a different error if you're already subscribed, and testing that seems to hold true.

Unfortunately since there's nothing we can really do here, I'm going to close this as invalid, but happy to help debug, especially if you can provide the actual URL which triggered the message you're seeing (Since the args on the url may provide insights into the actual issue)

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