Opened 5 years ago

Last modified 5 years ago

#4890 new enhancement

If someone has never posted on the forums, they don't exist as a user, and thus can't be assigned as helphub editors/managers

Reported by: cristianozanca's profile cristiano.zanca Owned by:
Milestone: Priority: normal
Component: HelpHub ( Keywords:


The new HelpHub documentation is growing and locale WordPress are also adopting it

In the italian Helphub when we started creating new editors this situation emerged:

if the user has no forum role, no helphub role could be applied

shared the issue with @fierevere @nao @clorith

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4890.png (41.2 KB) - added by netweb 5 years ago.

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Change History (4)

This ticket was mentioned in Slack in #forums by cristiano.zanca. View the logs.

5 years ago

5 years ago

#2 @netweb
5 years ago

@cristianozanca you should be able to select the HelpHub role from the "Blog Role"

You can see the above screen by navigating to e.g

Does that work for you?

p.s. I have a forum role on, but even if a user has no forum role you should dtill be able to assign the "blog role" for HelpHub users, if needed though I do not think it is required you can also assign the "forum role" from that same page

#3 @cristiano.zanca
5 years ago

Hi @netweb

I'm an HelpHub locale Administrator and Keymaster of locale forum

and what I see from the "Blog Role" is only "subscriber"

Maybe I must have a Rosetta locale role, at the moment I have only a role for publisher on the Team locale

following is the only role I see on the "Blog Role"

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