Making WordPress.org

Opened 8 weeks ago

Last modified 8 weeks ago

#5007 new defect

Mark documentation helpful

Reported by: sukafia Owned by:
Milestone: Priority: normal
Component: HelpHub Keywords:



I feel we need to have a feedback system in place to get feedback on how helpful the documentations are.

Currently, a fedback survey is in the works but how about integrating a feedback system in the documentations?

We could simply ask at the end of the documentation if people find it helpful. e.g "Was this helpful" with a yes/no option.

We could also take a step further and display the number of people who found it helpful (not too necessary). The most important thing is capturing the submissions and using it for feedback.

The Google's support articles have a similar feature. Here's a screenshot - http://bit.ly/39c0WJt

I think this could really be helpful.

Change History (3)

This ticket was mentioned in Slack in #docs by sukafia. View the logs.

8 weeks ago

#2 @SergeyBiryukov
8 weeks ago

  • Component changed from General to HelpHub
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