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Opened 4 months ago

Last modified 4 months ago

#5034 new defect

WordCamp ticket payments with Stripe: credit cards are always declined

Reported by: imath Owned by:
Milestone: Priority: high
Component: WordCamp Site & Plugins Keywords: has-screenshots
Cc:

Description

Hi,

I have been alerted on the fact the WordCamp Paris 2020 received messages of users complaining it wasn't possible to pay by credit card as their card were systematically declined.

Is there an issue with the "WordPress Community Support PBC" account ?

Could you look into it asap ? Thanks in advance.

Attachments (5)

Sans titre.png (130.4 KB) - added by imath 4 months ago.
Capture d’écran 2020-02-13 à 13.07.27.png (124.6 KB) - added by imath 4 months ago.
Capture d’écran 2020-02-13 à 13.07.10.png (143.7 KB) - added by imath 4 months ago.
camptix-01.png (30.9 KB) - added by imath 4 months ago.
camptix-02.png (61.7 KB) - added by imath 4 months ago.

Download all attachments as: .zip

Change History (8)

@imath
4 months ago

@imath
4 months ago

@imath
4 months ago

This ticket was mentioned in Slack in #community-events by imath. View the logs.


4 months ago

#2 @iandunn
4 months ago

It looks like only 5 out of 124 registrations have failed, which seems a normal rate to me.

At least one of the 2 attendees in the screenshots was able to successfully register later on.

Do you think there's still a problem?

#3 @imath
4 months ago

Hi @iandunn Thanks for looking into it. As I’ve said to @coreymckrill in Slack, the lead organizer tested with 2 of her cards with the same result (https://wordpress.slack.com/archives/C08M59V3P/p1581606669215700).

I wonder if it could be explained by a country limit, eg: if the card can’t be charged from a vendor outside of France. If so we could ask the WordCamp to add an information about it on the tickets page.

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