WordCamp ticket payments with Stripe: credit cards are always declined

[imath]

Hi,

I have been alerted on the fact the ​WordCamp Paris 2020 received messages of users complaining it wasn't possible to pay by credit card as their card were systematically declined.

Is there an issue with the "WordPress Community Support PBC" account ?

Could you look into it asap ? Thanks in advance.

[iandunn]

It ​looks like only 5 out of 124 registrations have failed, which ​seems a normal rate to me.

At least one of the 2 attendees in the screenshots was able to successfully register later on.

Do you think there's still a problem?

[imath]

Hi @iandunn Thanks for looking into it. As I’ve said to @coreymckrill in Slack, the lead organizer tested with 2 of her cards with the same result (​https://wordpress.slack.com/archives/C08M59V3P/p1581606669215700).

I wonder if it could be explained by a country limit, eg: if the card can’t be charged from a vendor outside of France. If so we could ask the WordCamp to add an information about it on the tickets page.

[iandunn]

The failure rate remained low, and I haven't heard any other reports of issues. We can definitely look into any future reports, though.