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Opened 5 weeks ago

Last modified 5 weeks ago

#5181 new task

How to correct email address while registration

Reported by: malayladu Owned by:
Milestone: Priority: normal
Component: WordPress.org Site Keywords:
Cc:

Description

When someone try to register on WordPress.org, they have to fill the username and email. Once they submit the details, they will get confirmation email.

Now, what will happen if they entered the incorrect email address and now want to register again with the same username with a different email address?

Currently, when someone tries to register with the correct email, it gives an error.

Attachments (1)

Screen Shot 2020-04-29 at 12 26 04 PM.png (57.3 KB) - added by malayladu 5 weeks ago.

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Change History (6)

#1 follow-up: @dd32
5 weeks ago

Currently it's not possible to change the email address during the registration process.

The pending registration is cleared after 7 or 14 days (I don't recall which exactly right now), after which the username can be registered again.

#2 follow-up: @makewebbetter
5 weeks ago

Try one thing please - Try login using that incorrect email and password are you able to login if yes then, I think no need to create a new account for changing email id you can just visit this link -
I am taking example of your profile -https://wordpress.org/support/users/malayladu/edit/
and here you will find option to change email.

But yes, if not able to login I would suggest you to put your ticket URL in slack channelhttps://wordpress.slack.com/archives/C02RQBWTW

#3 in reply to: ↑ 1 ; follow-up: @malayladu
5 weeks ago

Ok. Got it. Can we resend the confirmation link?

Replying to dd32:

Currently it's not possible to change the email address during the registration process.

The pending registration is cleared after 7 or 14 days (I don't recall which exactly right now), after which the username can be registered again.

#4 in reply to: ↑ 2 @malayladu
5 weeks ago

People might not get the confirmation link in case of invalid email address. Even if the email address is valid, people might not have access to it. So, how they confirm it?

Replying to makewebbetter:

Try one thing please - Try login using that incorrect email and password are you able to login if yes then, I think no need to create a new account for changing email id you can just visit this link -
I am taking example of your profile -https://wordpress.org/support/users/malayladu/edit/
and here you will find option to change email.

But yes, if not able to login I would suggest you to put your ticket URL in slack channelhttps://wordpress.slack.com/archives/C02RQBWTW

#5 in reply to: ↑ 3 @dd32
5 weeks ago

Replying to malayladu:

Ok. Got it. Can we resend the confirmation link?

If this isn't just a theoretical ticket - if you DM me on Slack then I can fix the pending user.

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