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Opened 18 months ago

Closed 5 months ago

Last modified 5 months ago

#5181 closed defect (fixed)

How to correct email address while registration

Reported by: malayladu Owned by: dd32
Milestone: Priority: normal
Component: Login & Authentication Keywords:
Cc:

Description

When someone try to register on WordPress.org, they have to fill the username and email. Once they submit the details, they will get confirmation email.

Now, what will happen if they entered the incorrect email address and now want to register again with the same username with a different email address?

Currently, when someone tries to register with the correct email, it gives an error.

Attachments (1)

Screen Shot 2020-04-29 at 12 26 04 PM.png (57.3 KB) - added by malayladu 18 months ago.

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Change History (14)

#1 follow-up: @dd32
18 months ago

Currently it's not possible to change the email address during the registration process.

The pending registration is cleared after 7 or 14 days (I don't recall which exactly right now), after which the username can be registered again.

#2 follow-up: @makewebbetter
18 months ago

Try one thing please - Try login using that incorrect email and password are you able to login if yes then, I think no need to create a new account for changing email id you can just visit this link -
I am taking example of your profile -https://wordpress.org/support/users/malayladu/edit/
and here you will find option to change email.

But yes, if not able to login I would suggest you to put your ticket URL in slack channelhttps://wordpress.slack.com/archives/C02RQBWTW

#3 in reply to: ↑ 1 ; follow-up: @malayladu
18 months ago

Ok. Got it. Can we resend the confirmation link?

Replying to dd32:

Currently it's not possible to change the email address during the registration process.

The pending registration is cleared after 7 or 14 days (I don't recall which exactly right now), after which the username can be registered again.

#4 in reply to: ↑ 2 @malayladu
18 months ago

People might not get the confirmation link in case of invalid email address. Even if the email address is valid, people might not have access to it. So, how they confirm it?

Replying to makewebbetter:

Try one thing please - Try login using that incorrect email and password are you able to login if yes then, I think no need to create a new account for changing email id you can just visit this link -
I am taking example of your profile -https://wordpress.org/support/users/malayladu/edit/
and here you will find option to change email.

But yes, if not able to login I would suggest you to put your ticket URL in slack channelhttps://wordpress.slack.com/archives/C02RQBWTW

#5 in reply to: ↑ 3 @dd32
18 months ago

Replying to malayladu:

Ok. Got it. Can we resend the confirmation link?

If this isn't just a theoretical ticket - if you DM me on Slack then I can fix the pending user.

#6 @dd32
12 months ago

  • Component changed from WordPress.org Site to Login & Authentication
  • Type changed from task to defect

This ticket was mentioned in Slack in #meta by tellyworth. View the logs.


7 months ago

This ticket was mentioned in Slack in #meta by tellyworth. View the logs.


7 months ago

#10 @tellyworth
7 months ago

As an easy interim fix, why don't we reduce the timeout from 14 days to say 48 hours (or even 24?)

#11 @dd32
7 months ago

  • Owner set to dd32
  • Status changed from new to accepted

As an easy interim fix, why don't we reduce the timeout from 14 days to say 48 hours (or even 24?)

Currently the signups table is also used within the anti-spam measures, We could add a restriction based on date as well - but it complicates it a bit much for my liking.

Adding a "Wrong email? _Change your email_" link that starts the signup flow again seems reasonable.

#12 @dd32
5 months ago

  • Resolution set to fixed
  • Status changed from accepted to closed

In 10981:

Registration: Allow changing of email address during the registration flow.

This is only available once per account, and only prior to confirming the email address.

Fixes #5181.

#13 @dd32
5 months ago

In 10990:

Registration: When changing the email, ensure that it gets trimmed properly.

Follow up to r10981.
See #5181.

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