Making WordPress.org

Opened 4 years ago

Closed 11 months ago

#5263 closed defect (bug) (fixed)

Update the wording "Your message has been held by our automated systems."

Reported by: carike's profile carike Owned by: clorith's profile Clorith
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Can we please add something to the effect of:
"No need to worry. The queues are reviewed regularly by moderators from all over the world. A human will take a look at your message soon."?
This may be an easy way in order to reduce the number of users asking for their messages to be reviewed on Slack.

Attachments (2)

This post has been held for moderation.PNG (42.1 KB) - added by carike 3 years ago.
Existing error message
Suggested text.PNG (52.9 KB) - added by carike 3 years ago.
Proposed text

Download all attachments as: .zip

Change History (19)

#1 @tobifjellner
4 years ago

However: A special note to translators may be needed here, since this message is by far not true for several forums in other languages. I've literally cleared more than one year old topics in some places.

This ticket was mentioned in Slack in #forums by clorith. View the logs.


3 years ago

This ticket was mentioned in Slack in #forums by clorith. View the logs.


3 years ago

@carike
3 years ago

Existing error message

@carike
3 years ago

Proposed text

This ticket was mentioned in Slack in #forums by yui. View the logs.


3 years ago

#5 @carike
3 years ago

Proposed text:

This post has been held for moderation by our automated system. <br>
It will be manually reviewed by a moderator. <br>
<br>
You do not need to take any action at this time. <br>
The queues for the International Forums are reviewed regularly by moderators from all over the world. <br>
If everything looks okay in your post, it should show up within a day (usually a few hours). <br>
<br>
If your post does not show up within a day, please check your e-mail. <br>
Remember to check your spam folder.

Special note to translators: Please adapt the time-frames so that they are more suitable for your Rosetta forum site.

#6 @sterndata
3 years ago

Let's not use "International Forums"... That's an internal term for the global forums.

replace
The queues for the International Forums are reviewed regularly by moderators from all over the world. <br>
If everything looks okay in your post, it should show up within a day (usually a few hours).

with
The volunteer moderators review the queues regularly. Your post should be handled with a day or less.

#7 @tobifjellner
3 years ago

When touching this, please also fix the following wporg-support/functions.php:

 /* translators: Number of hours the user should wait for a pending post to get approved before contacting moderators. */
$moderation_timeframe = (int) __( '96', 'wporg-forums' );
if ( ! $moderation_timeframe ) {
$moderation_timeframe = 96;
}

__( '96', 'wporg-forums' ); should be changed to _x()

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


2 years ago

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.


23 months ago

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


13 months ago

#11 @fierevere
13 months ago

I think we have to mention that they should not post the same topic or comment again
Held posts are often duplicated a lot

#12 @zoonini
13 months ago

How about this for a more concise version:


This post is being held for moderation by our automated system and will be manually reviewed by a volunteer within a day or two.

You do not need to take any action at this time. Please do not submit your message more than once.

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


13 months ago

This ticket was mentioned in Slack in #forums by thelmachido. View the logs.


12 months ago

#16 @zoonini
11 months ago

New suggested wording to:

  • Remove promise of review within a specific time frame (keeps expectations realistic, lessens pressure on mods).
  • Condense two last sentences into one.

Your post is being held for moderation by our automated system and will be manually reviewed by a volunteer as soon as possible.

No action is needed on your part at this time, and you don't need to resubmit your message.

#17 @Clorith
11 months ago

  • Owner set to Clorith
  • Resolution set to fixed
  • Status changed from new to closed

In 12598:

Support Forums: Improve wording when posts are held for moderation.

This simple improvement to the wording when a post is held for moderation puts emphasis on the user not needing to take any action at this time, while simultaneous adding a reference to there not being an immediate timeframe for how fast this will be reviewed.

Doing so puts less pressure on volunteer moderators on how fast a post is expected to be reviewed.

As an added bonus, we can also add a context-key to the translation string for how many hours are needed before a different prompt is shown in context of a post when it is held for moderation. This avoids any future mixups if similar numbers are used elsewhere, and conforms to best practices.

Props carike, tobifjellner, sterndata, fierevere, zoonini, thelmachido.
Fixes #5263.

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