Update the wording "Your message has been held by our automated systems."

[carike]

Can we please add something to the effect of:
"No need to worry. The queues are reviewed regularly by moderators from all over the world. A human will take a look at your message soon."?
This may be an easy way in order to reduce the number of users asking for their messages to be reviewed on Slack.

[tobifjellner]

However: A special note to translators may be needed here, since this message is by far not true for several forums in other languages. I've literally cleared more than one year old topics in some places.

[carike]

Existing error message

[carike]

Proposed text

[carike]

Proposed text:

This post has been held for moderation by our automated system. <br>
It will be manually reviewed by a moderator. <br>
<br>
You do not need to take any action at this time. <br>
The queues for the International Forums are reviewed regularly by moderators from all over the world. <br>
If everything looks okay in your post, it should show up within a day (usually a few hours). <br>
<br>
If your post does not show up within a day, please check your e-mail. <br>
Remember to check your spam folder.

Special note to translators: Please adapt the time-frames so that they are more suitable for your Rosetta forum site.

[sterndata]

Let's not use "International Forums"... That's an internal term for the global forums.

replace
The queues for the International Forums are reviewed regularly by moderators from all over the world. <br>
If everything looks okay in your post, it should show up within a day (usually a few hours).
with
The volunteer moderators review the queues regularly. Your post should be handled with a day or less.

[tobifjellner]

When touching this, please also fix the following wporg-support/functions.php:

 /* translators: Number of hours the user should wait for a pending post to get approved before contacting moderators. */
$moderation_timeframe = (int) __( '96', 'wporg-forums' );
if ( ! $moderation_timeframe ) {
$moderation_timeframe = 96;
}

__( '96', 'wporg-forums' ); should be changed to _x()

[fierevere]

I think we have to mention that they should not post the same topic or comment again
Held posts are often duplicated a lot

[zoonini]

How about this for a more concise version:

---

This post is being held for moderation by our automated system and will be manually reviewed by a volunteer within a day or two.

You do not need to take any action at this time. Please do not submit your message more than once.

[mrfoxtalbot]

Related: https://meta.trac.wordpress.org/ticket/6834

[zoonini]

New suggested wording to:

• Remove promise of review within a specific time frame (keeps expectations realistic, lessens pressure on mods).
• Condense two last sentences into one.

---

Your post is being held for moderation by our automated system and will be manually reviewed by a volunteer as soon as possible.

No action is needed on your part at this time, and you don't need to resubmit your message.

[Clorith]

In 12598:

Support Forums: Improve wording when posts are held for moderation.

This simple improvement to the wording when a post is held for moderation puts emphasis on the user not needing to take any action at this time, while simultaneous adding a reference to there not being an immediate timeframe for how fast this will be reviewed.

Doing so puts less pressure on volunteer moderators on how fast a post is expected to be reviewed.

As an added bonus, we can also add a context-key to the translation string for how many hours are needed before a different prompt is shown in context of a post when it is held for moderation. This avoids any future mixups if similar numbers are used elsewhere, and conforms to best practices.

Props carike, tobifjellner, sterndata, fierevere, zoonini, thelmachido.
Fixes #5263.