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Opened 18 months ago

Last modified 8 months ago

#5263 new defect

Update the wording "Your message has been held by our automated systems."

Reported by: carike Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Can we please add something to the effect of:
"No need to worry. The queues are reviewed regularly by moderators from all over the world. A human will take a look at your message soon."?
This may be an easy way in order to reduce the number of users asking for their messages to be reviewed on Slack.

Attachments (2)

This post has been held for moderation.PNG (42.1 KB) - added by carike 8 months ago.
Existing error message
Suggested text.PNG (52.9 KB) - added by carike 8 months ago.
Proposed text

Download all attachments as: .zip

Change History (9)

#1 @tobifjellner
18 months ago

However: A special note to translators may be needed here, since this message is by far not true for several forums in other languages. I've literally cleared more than one year old topics in some places.

This ticket was mentioned in Slack in #forums by clorith. View the logs.


10 months ago

This ticket was mentioned in Slack in #forums by clorith. View the logs.


9 months ago

@carike
8 months ago

Existing error message

@carike
8 months ago

Proposed text

This ticket was mentioned in Slack in #forums by yui. View the logs.


8 months ago

#5 @carike
8 months ago

Proposed text:

This post has been held for moderation by our automated system. <br>
It will be manually reviewed by a moderator. <br>
<br>
You do not need to take any action at this time. <br>
The queues for the International Forums are reviewed regularly by moderators from all over the world. <br>
If everything looks okay in your post, it should show up within a day (usually a few hours). <br>
<br>
If your post does not show up within a day, please check your e-mail. <br>
Remember to check your spam folder.

Special note to translators: Please adapt the time-frames so that they are more suitable for your Rosetta forum site.

#6 @sterndata
8 months ago

Let's not use "International Forums"... That's an internal term for the global forums.

replace
The queues for the International Forums are reviewed regularly by moderators from all over the world. <br>
If everything looks okay in your post, it should show up within a day (usually a few hours).

with
The volunteer moderators review the queues regularly. Your post should be handled with a day or less.

#7 @tobifjellner
8 months ago

When touching this, please also fix the following wporg-support/functions.php:

 /* translators: Number of hours the user should wait for a pending post to get approved before contacting moderators. */
$moderation_timeframe = (int) __( '96', 'wporg-forums' );
if ( ! $moderation_timeframe ) {
$moderation_timeframe = 96;
}

__( '96', 'wporg-forums' ); should be changed to _x()

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