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Opened 5 years ago

Closed 5 years ago

#530 closed enhancement (fixed)

Exclude closed and resolved tickets from "No Replies"

Reported by: Ipstenu Owned by: coffee2code
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

http://wordpress.org/support/view/no-replies

The list is over 4k and many of those are old and no one can reply. Can we exclude them so then, realistically, we could start from the oldest?

Change History (5)

#1 @Ipstenu
5 years ago

  • Component changed from General to Support Forums
  • Type changed from defect to enhancement

#2 @Otto42
5 years ago

It's just a view of the forums. I don't think that realistically we want to try to achieve "inbox zero" on that view.

I mean, I can limit it to like the last year or something, but what does that help? If the view is just not showing old things, it doesn't mean they don't exist.

#3 @Ipstenu
5 years ago

It lets you start from the oldest, so people waiting forever feel nice. Also it gives you a feeling that the task is surmountable.

#4 @coffee2code
5 years ago

  • Owner set to coffee2code
  • Status changed from new to accepted

I don't see the harm in making the change. Ostensibly the view is for identifying the unreplied-to topics so they can maybe be replied to. Listing those that are closed (by age or explicitly) runs a bit counter to that purpose.

I have it patched and will push it live shortly.

It takes roughly 4,260 pages of results down to 4,226 (when discounting explicitly closed topics), then down to 584 (only those topics opened within the last year and thus are still open).

#5 @coffee2code
5 years ago

  • Resolution set to fixed
  • Status changed from accepted to closed

Fixed.

Topics that have been explicitly closed and those that are older than a year (both situations for which replies are not permitted) are no longer included in the "No Replies" view.

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