WordPress.org

Making WordPress.org

Opened 13 months ago

Closed 7 months ago

Last modified 24 hours ago

#5388 closed defect (fixed)

HTML video loading issue on iOS and macOS

Reported by: bizanimesh Owned by:
Milestone: Priority: high
Component: HelpHub Keywords:
Cc:

Description

HTML videos in articles are not loading on iOS and macOS (Safari) devices.

Example article: https://wordpress.org/support/article/cover-block/

Change History (9)

This ticket was mentioned in Slack in #core-multisite by dd32. View the logs.


13 months ago

#2 @dd32
13 months ago

  • Priority changed from high to normal

For make.wordpress.org I enabled media offloading from ms-files.php, but going forward I think I'd prefer to remove ms-files.php usage for such sites instead.

Since I'm not well versed with the media rewrites, I followed up with the core multisite team

This ticket was mentioned in Slack in #meta by ocean90. View the logs.


12 months ago

This ticket was mentioned in Slack in #docs by bobbingwide. View the logs.


12 months ago

#5 @bobbingwide
12 months ago

  • Priority changed from normal to high

It's not clear to me whether or not the workaround was applied to wordpress.org/support. There are currently 58 videos used in the documentation of WordPress blocks. At present a lot of this documentation is of little value to user's who can't see the videos.

Can this issue be revisited sooner rather than later? The docs team would benefit from knowing what to do.

This ticket was mentioned in Slack in #meta by tellyworth. View the logs.


8 months ago

#7 @dd32
7 months ago

  • Resolution set to fixed
  • Status changed from new to closed

r17014-dotorg should polyfill Range support, and that means the videos referenced above should work.

See https://core.trac.wordpress.org/ticket/42560#comment:18 for an upstream issue about core ms-files support, and my sunrise.php based override.

Closing, since it's working for me in my testing. Re-open if it's still a problem.

This ticket was mentioned in Slack in #meta by tellyworth. View the logs.


7 months ago

This ticket was mentioned in Slack in #wptv by dd32. View the logs.


24 hours ago

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