Opened 2 years ago

Last modified 22 months ago

#5707 new enhancement

Support Forums: Allow global forum moderators to block users

Reported by: clorith's profile Clorith Owned by:
Milestone: Priority: high
Component: Support Forums Keywords:


Currently, only keymasters and administrators can block users on the global forums (the non-rosetta one), while on the old bbPress 1.x setup, this capability was also extended to moderators, but also didn't have the same concept of differentiating user roles that we now have.

The downside to this is that action against spammers are currently delayed pending activity by one such user, while moderators are more often likely to encounter behavior warranting the block action in the first place.

Accountability was the number one reason to maintain this separation, but with the introduction of [10580], that is now automatically handled. Users granted moderator privileges on the global forums are already considered to be trustworthy, as they have the ability to impact in areas like plugin and theme support and review sections, on top of the normal support forums them selves.

After some discussion on Slack, this seems like it should be a good path forward, but matched with a private firehose-like Slack channel where actions taken to user profiles by a moderator or above, gets logged. This likely shouldn't include all the data that was put in, but showing what fields were modified does seem reasonable.

The support team should also have some written guidelines on when to block users in place before these powers are extended to all moderators. Such a document should outline the effects of blocking a user, both on rosetta, and the global forums, so that it can be a unified document used by the whole community. It should also set expectations, and probably be a bit strong worded explanation around consequences of misusing this trust.

Change History (2)

This ticket was mentioned in Slack in #forums by yui. View the logs.

2 years ago

#2 @dd32
22 months ago

  • Priority changed from normal to high

Bumping the priority of this. This would provide a significant benefit to the Support team, based on my watching of the forum channel and the number of accounts blocked per day.

This is however, dependant upon there being more logging for actions taken by moderators, such as to a private forum-firehose channel of actions taken by users on another user profile (Which would primarily be Moderators blocking users, but may also be other Super Admins on the network too).

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