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Opened 3 months ago

Last modified 8 weeks ago

#5723 new defect

Support Forums: Flagged users shouldn't set certain topic status options

Reported by: Clorith Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

When a user is flagged, their replies are held and require a moderators to manually approve them, but only the reply it self, postmeta is still updated as usual.

This can lead to confusion for users if for example a support rep marks a topic as resolved.

"Saving" the postmeta changes to be applied later would be a bit complex, and might not be needed, let's instead make a simpler approach, and remove unnecessary topic options from the postbox area if a user is flagged.

Currently this would just include the "Reply and mark as resolved" option, but i think it would give a better user experience overall, and the ability to mark a topic as resolved after the fact still exists in the sidebar.

Change History (4)

#1 @dd32
3 months ago

and the ability to mark a topic as resolved after the fact still exists in the sidebar.

Worth noting that they could still mark it as resolved before their reply is approved, which kind of defeats the purpose.. Perhaps they should have also a) replied and b) the reply be public before the toggle works? (If this is the case, I'm just not aware of it)

#2 @Clorith
3 months ago

Hmm, valid point, I was just thinking it would lover the likelihood of it happening by not making it part of the posting-process in such a scenario, not sure if it's feasible to do that kind of checking for the sidebar, or?

This ticket was mentioned in Slack in #forums by nextend_ramona. View the logs.


8 weeks ago

#4 @Ipstenu
8 weeks ago

  • Summary changed from Support Forums: Flagged users shouldn't certain topic status options to Support Forums: Flagged users shouldn't set certain topic status options
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