Making WordPress.org

Opened 2 years ago

Closed 2 years ago

#6226 closed enhancement (fixed)

How to contact hosting companies/personal test bots

Reported by: javiercasares's profile JavierCasares Owned by:
Milestone: Priority: normal
Component: General Keywords:
Cc:

Description

The Make/Hosting team has a section (Host Test Results) that collects information from bots that register as WordPress.org users and use the tool to perform the tests and send the information.

The system has two profiles of bots. Those that are active and reporting, and those that are active and have not reported for more than 25 revisions.

Actual situation

From the Hosting team, the need to have a solution, which could go through HelpScout, for:

  • Designate the people who will be involved in helping the companies/persons behind the bots and have access to the information of those bots/users.
  • Contact those bots that are not reporting seeing why and offer support and help to recover them and, if they do not continue, discuss what to do with those users.
  • Contact those active bots that have basic bugs, mostly because they are using an old version of the software, and an upgrade should be proposed to them.

People currently involved in this project

People who will also be involved in the project

  • Javier Casares: Participate in the registration and approval of bots. Provide support to companies/individuals who have bots with issues.
  • Lucas Radle: Participate in the registration and approval of bots. Provide support to companies/individuals who have bots with issues.

Needs proposal

  • Create a HelpScout login, possibly with the account hosting@….
  • Give access to Javier and Lucas to be able to have access to the bots contact.

Contact material preparation

The first steps for those bots that do not work correctly with some base messages have already begun to be considered, which can be found here.

Change History (17)

This ticket was mentioned in Slack in #hosting-community by javier. View the logs.


2 years ago

This ticket was mentioned in Slack in #hosting-community by javier. View the logs.


2 years ago

This ticket was mentioned in Slack in #hosting-community by jadonn. View the logs.


2 years ago

This ticket was mentioned in Slack in #hosting-community by javier. View the logs.


2 years ago

This ticket was mentioned in Slack in #meta by crixu. View the logs.


2 years ago

This ticket was mentioned in Slack in #hosting-community by jadonn. View the logs.


2 years ago

This ticket was mentioned in Slack in #hosting-community by crixu. View the logs.


2 years ago

This ticket was mentioned in Slack in #hosting-community by amykamala. View the logs.


2 years ago

This ticket was mentioned in Slack in #meta by tellyworth. View the logs.


2 years ago

#10 @tellyworth
2 years ago

I've set up a HelpScout mailbox, waiting on a systems request to forward the hosting@ address.

#11 follow-ups: @tellyworth
2 years ago

HS invites sent to @JavierCasares and @crixu.

#12 in reply to: ↑ 11 @JavierCasares
2 years ago

Thank you!

Replying to tellyworth:

HS invites sent to @JavierCasares and @crixu.

#13 in reply to: ↑ 11 @Crixu
2 years ago

Replying to tellyworth:

HS invites sent to @JavierCasares and @crixu.

Thanks for the help :)

#14 follow-up: @Crixu
2 years ago

Hi @tellyworth,

is there a way to get a @wordpress.org email? Sending out emails from @wordpress.helpscout.com might be reflected as phishing by the hosting companies

Best,

Lucas

#15 in reply to: ↑ 14 @dd32
2 years ago

Replying to Crixu:

is there a way to get a @wordpress.org email? Sending out emails from @wordpress.helpscout.com ...

You'll be able to send from hosting@wordpress.org once the systems side of things is taken care of: https://make.wordpress.org/systems/2022/04/22/email-forwarder-hostingwordpress-org-for-helpscout/

#16 @Crixu
2 years ago

Perfect! Thank you for the work

#17 @dd32
2 years ago

  • Resolution set to fixed
  • Status changed from new to closed
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