Making WordPress.org

Opened 19 months ago

Last modified 11 months ago

#6515 new defect (bug)

Forums: Add ability to sort unresolved threads

Reported by: tacoverdo's profile TacoVerdo Owned by:
Milestone: Priority: high
Component: Support Forums Keywords:
Cc:

Description

At this moment, someone doing support for a plugin on the repository can either choose to show threads ordered by activity (e.g. https://wordpress.org/support/plugin/wordpress-seo/active/) or filter out the unresolved topics (e.g. https://wordpress.org/support/plugin/wordpress-seo/unresolved/).

However, there is no way to sort all unresolved topics by their latest activity.

For plugins with an active support forum, this hinders their ability to respond to the oldest pending requests first, as it means continuously sifting through the list manually to find the unresolved thread waiting for the longest for a reply.

Therefore, I'd like to see more sorting options for the forum threads, with the main one being the 'last post', but ideally also the 'voice count' and 'reply count'.

Attachments (1)

Screenshot_2022-10-04_at_15_19_23.png (20.1 KB) - added by TacoVerdo 19 months ago.
Screenshot of the headers of the plugin forums

Download all attachments as: .zip

Change History (4)

@TacoVerdo
19 months ago

Screenshot of the headers of the plugin forums

#1 @tobifjellner
19 months ago

  • Component changed from International Forums to Support Forums

This ticket was mentioned in Slack in #forums by thelmachido. View the logs.


11 months ago

#3 @mrfoxtalbot
11 months ago

  • Priority changed from normal to high

This ticket came up during the weekly bug scrub. We decided it made sense to bump this up to see how viable it would be. Any thoughts on what the name of the endpoint should be? /active-recent? I cannot think of anything more elegant than that @TacoVerdo :P

Also, in case someone lands this ticket and is unaware of it, there is a brilliant user script by @clorith that will highlight topics based on their status.

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