Opened 3 weeks ago

Closed 10 days ago

Last modified 10 hours ago

#6996 closed enhancement (wontfix)

Support Forums: New role to view/add user notes

Reported by: zoonini's profile zoonini Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:


Currently, user notes on forum profiles often include information that's very relevant to the work of plugin review team members, but they are unable to see them without Moderator status.

It would also be very useful for them to be able to *add* user notes that others can see.

It would be ideal to have another role that allows people to view and leave user notes, without also having all the other moderator capabilities.

Change History (3)

#1 @Clorith
3 weeks ago

We should extend the user notes to account for this, replacing the current capability check (looking for the moderator capability), with a more flexible one, such as can_view_user_notes and can_create_user_notes (or similar)

#2 @zoonini
10 days ago

  • Resolution set to wontfix
  • Status changed from new to closed

As it turns out, user notes are already pulled into two locations useful for plugin reviewers:

  • Help Scout
  • Plugin dashboard

If it turns out that additional access is needed in the future, I will reopen this ticket or make a new one. Closing this in the meantime.

#3 @mrfoxtalbot
10 hours ago

Thank you for checking and for updating the ticket, @zoonini. Having the notes available in HelpScout and the Plugin dashboard is handy but does not fix the "adding notes" part of the ticket.

On the other hand, I am wondering if we should simplify things and just give plugin reviewers moderators access (even if they are only going to be using it to add notes). I feel that if someone is part of the Plugin Review team, we should be able to trust them.

Should we let this go, leave this ticket closed and go with the simpler "make them mods" option?

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