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Opened 3 years ago

Last modified 8 weeks ago

#7 new enhancement

Search individual plugin/theme forums

Reported by: Daedalon Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords: needs-refresh 2nd-opinion
Cc:

Description

There should be options for searching the support forums of individual plugins and themes.

For example if I'm looking for a specific thread of Events Manager's qTranslate compatibility from September-October last year, http://wordpress.org/search/events+manager+qtranslate gives 827 threads. The following options to narrow the list down would be helpful:

  • Limit search to one support forum area
  • Limit search to topics opened by / replied to by certain users (a comma-separated list)
  • Limit time range of when the topic was opened / replied to
  • Limit the amount of replies (eg. at least 7, at most 10)

Change History (31)

#1 @morktron
3 years ago

  • Cc morktron added

This is a commonly featured request and will save literally millions of people thousands of collective hours searching - I think it should be higher priority ;)

I posted about it here: http://wordpress.org/support/topic/ability-to-search-within-a-specific-plugin-support-forum

#2 @AJD
3 years ago

Agreed! I have been hoping for this for ages.

#3 @Daedalon
3 years ago

  • Summary changed from Search options for individual plugin/theme support forums to Search individual plugin/theme forums

#4 @sanderbelou
2 years ago

  • Priority changed from low to normal

please make this possible

#5 @jdkoelsch
2 years ago

I've been wondering about this for years. I thought maybe I just couldn't find it in the interface. Needless to say, this would be very, very helpful.

#6 @karacsi_maci
2 years ago

Why this feature is not implemented yet? This is a very big lack. And i think, it should be a really high priority task, instead to format the buttons on the dashboard.

#8 in reply to: ↑ description @zmokin
22 months ago

  • Priority changed from normal to high
  • Type changed from enhancement to defect

It's hard to believe that such a basic function is not available within the support forum. Even the cheapest, most basic forums have this option!

This would cut down on a lot of extra posts and research time (for both users and developers) when looking for answers that may have already been addressed.

Come on WordPress! You folks are so good at everything else, take care of this!

I think the reason there aren't more post for this is that most people are like me - I thought I just couldn't find it in the interface so blamed myself for so long...

Replying to Daedalon:

There should be options for searching the support forums of individual plugins and themes.

For example if I'm looking for a specific thread of Events Manager's qTranslate compatibility from September-October last year, http://wordpress.org/search/events+manager+qtranslate gives 827 threads. The following options to narrow the list down would be helpful:

  • Limit search to one support forum area
  • Limit search to topics opened by / replied to by certain users (a comma-separated list)
  • Limit time range of when the topic was opened / replied to
  • Limit the amount of replies (eg. at least 7, at most 10)
Last edited 22 months ago by zmokin (previous) (diff)

#9 follow-up: @Otto42
22 months ago

  • Priority changed from high to normal
  • Type changed from defect to enhancement

Despite your opinions, this is not something in the forums at present. The support forum for each plugin are not actually forums, they are a special view into the main plugin forum. Thus, there isn't any way to separate them.

Future enhancements may change the way this works.

#10 follow-up: @Daedalon
22 months ago

@otto42: Thanks for your reply, it clarifies the issue at hand and finally gives a feeling that at least one core activist has noticed this ticket. As a way to implement this, how about making a search parameter that limits the search to posts that would match the specific view?

As the views have some way of filtering what posts are shown for each support forum, the same should be doable for searching as well. After all, searching is just another way of displaying posts.

As for the priorization, in my opinion this deserves to be the single most important task for the meta team. This has by far the highest impact on the WordPress community.

#11 in reply to: ↑ 10 ; follow-up: @Otto42
22 months ago

Replying to Daedalon:

After all, searching is just another way of displaying posts.

As much as I would like it to be, it really isn't that simple.

As for the priorization, in my opinion this deserves to be the single most important task for the meta team. This has by far the highest impact on the WordPress community.

You're welcome to your opinion, but ultimately, I have to disagree with you here. Search is important, but then again, Google is a thing that exists and they do it better than we can. The new theme directory working, user profiles, plugin enhancements, things like this exist too. There's a number of projects going on, and we work on them all at the same time. Search is indeed something we want to improve, but it is somewhat behind things like "updating the forums to something originally made this decade", sort of thing.

#12 in reply to: ↑ 11 @Daedalon
21 months ago

As for the priorization, in my opinion this deserves to be the single most important task for the meta team. This has by far the highest impact on the WordPress community.

You're welcome to your opinion, but ultimately, I have to disagree with you here. Search is important, but then again, Google is a thing that exists and they do it better than we can. ... Search is indeed something we want to improve, but it is somewhat behind things like "updating the forums to something originally made this decade", sort of thing.

Thank you for your comment. Google does not currently resolve this issue; that's why this ticket has so many comments from the community. However, I completely agree with the prioritization of updating the forums over this, as that would likely fix this and other issues as well. I know you've been working hard on the theme and plugin directories recently. I hope this would become a priority after the current top tasks have been successfully finished.

To illustrate, I have often posted a question after studying the first 10 to 20 Google results to no effect. Even after this it's common to get a response from the plugin author linking to a post where the question has already been answered.

Quantifying the issue may shed light on the potential effect. Some guesses:

  • WordPress.org posts matching the pattern above: 5%
  • Time saved in searching, writing, reading and replying: 20min
  • Posts on WordPress.org per day: 5k

That gives 5,000 minutes, or 3 days and 11 hours of effort in the WP community daily.

Another perspective is how much time could plugin developers switch from support to development when it's easier for users to find the existing answers. Possibly more than an hour per day for each of the most popular plugins. That has a very positive impact on the community.

Last edited 21 months ago by Daedalon (previous) (diff)

#13 @DrewAPicture
21 months ago

#144 was marked as a duplicate.

#14 @tberneman
17 months ago

  • Keywords needs-refresh 2nd-opinion added

@Otto42: With all due respect, you can disagree with an opinion but one of my pet peeves is a developer telling a user what they need or don't need. Don't you think the user would know more about what they need than you? I am both a user and a developer and I always consider both sides. If multiple users make the same request them maybe you should reconsider your opinion.

This is (IMHO) a major flaw in these "forums". We absolutely do need a way to search by keywords in a particular plugins' support threads. Taking the suggestion of using google, even using the "site modifier" (ex: display checkbox in email site:https://wordpress.org/support/plugin/contact-form-7) returns results that do not match or too few results.

Please do reconsider this request and move to a higher priority. :)

Thank you!

#15 @Otto42
17 months ago

@tberneman: We will most likely not be adding forum specific searching before we update the forums to the latest bbPress, because doing that will give us better searching for free.

#16 @tberneman
17 months ago

That is good news! I'm always for not reinventing the wheel so the update will be welcome! Do you have a ballpark time frame for the update? Like next month, or by October 15th, or by the end of the year, etc?

Thanks @Otto42! :D

#17 @samuelsidler
17 months ago

There is no timeline at the moment. It's a long-term project. Almost definitely not this year.

#18 @tberneman
17 months ago

OK, good to know!

Also I want to thank you for your prompt and courteous responses!

#19 @SergeyBiryukov
14 months ago

#315 was marked as a duplicate.

#20 @kidsguide
14 months ago

  • Cc mpsplugins@… added

#21 in reply to: ↑ 9 ; follow-up: @vasoczki.ferenc@…
14 months ago

Replying to Otto42:

Despite your opinions, this is not something in the forums at present. The support forum for each plugin are not actually forums, they are a special view into the main plugin forum. Thus, there isn't any way to separate them.

Future enhancements may change the way this works.

In this case, your code design is bad. I think, there are a primary key for each plugin / theme topic in your database, so is it a really hard think to write a " AND id = " . intval($_GETid?)"; ?

#22 in reply to: ↑ 21 @Otto42
14 months ago

Replying to vasoczki.ferenc@…:

In this case, your code design is bad. I think, there are a primary key for each plugin / theme topic in your database, so is it a really hard think to write a " AND id = " . intval($_GETid?)"; ?

As I stated previously, it is not that simple. The plugins don't have their own individual forums. They have posts in a single forum, with meta data defining which topics go where. Additionally, the current (old) version of bbPress has very poor search capabilities to start with. This is why we have a custom Google search for the main one, instead of an actual search into the forums.

None of this is possible until after the main forums are upgraded to a more recent bbPress. Despite what you think, it's not as simple as just 'writing a query', and regardless, it is not as high a priority as other things on the site.

#24 @swinggraphics
10 months ago

it is not as high a priority as other things on the site

I have no idea what the priorities for the wordpress.org are, but from my standpoint as a user, there isn't any as big as making the support topic search usable. This has been true for years. Fancy images for plugin headers? I didn't need that. A bright green box telling me I should search to see if my topic already exists before creating a new one? Like a middle finger to the user. Many developers have notices on their Support pages saying, in effect, "I do not provide support here. Please create an account on my website [sometimes for a fee] to receive support; the WordPress forums are insufficient." I also don't know what's involved in upgrading bbPress, but I think it would be satisfactory to save 0 to 20 of the most recent support topics from any plugin or theme and delete the rest or make them available statically in an archive somewhere. Users create new, duplicate topics trying to get support anyway, primarily because anything beyond the first page isn't practically searchable, so who cares if extant threads cease to exist?

Many thanks to all the volunteers plugging away at this behemoth (the entire wordpress.org) and for providing any kind of a forum to begin with.

#25 follow-up: @smrgolfer
9 months ago

If it matters, it's still something people are looking for and would really like...

#26 in reply to: ↑ 25 @TheSupercargo
9 months ago

Replying to smrgolfer:

If it matters, it's still something people are looking for and would really like...

Agree!

It MATTERS.

So frustrating to be unable to find things. I just found this thread (by accident - trying AGAIN to find a way to search a specific forum). Posted a request for some sort of advanced search function on wordpress support a week ago after having seen people asking for this from two, three, four years back and still nothing.

#27 @aurovrata
8 months ago

For those of you watching this ticket, I just posted a temporary solution to this problem. You can read about it in the forum,
https://wordpress.org/support/topic/solution-for-searching-plugin-specific-support-thread?replies=1#post-8217320

#28 @madvic
7 months ago

Yes yes et reyes !

#29 @dreagose
6 months ago

I was asked to post my complaint here on having a search feature for individual plug-in's.

the plug-in I was having an issue with had over 60 pages of stuff I had to roll through only to find that there wasn't anything there to help with my problem.

I had tried the available search but it was searching EVERYTHING and again, had to roll through pages of stuff to again come up empty handed.

so, here is my plea - PLEASE make it possible to search the forums for individual plug-ins, etc so that valuable time, and hair can be saved. Also, eye strain can be prevented.

#30 @Otto42
2 months ago

#2105 was marked as a duplicate.

#31 @planetside
8 weeks ago

Sweet jesus, we need search for individual plugin support forums! Wordpress development is rapid and impressive, yet this request has been sitting here, unaddressed, for 3 years? Confusing and disappointing.

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