Opened 17 months ago
Last modified 6 weeks ago
#7064 new feature request
Reviews: Change from "forever editable" to "threaded"
Reported by: | mrfoxtalbot | Owned by: | |
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Milestone: | Priority: | normal | |
Component: | Support Forums | Keywords: | |
Cc: |
Description (last modified by )
This idea came up on the support table at WCEU Contributor Day (@igorel and others). I realize that this is a significant shift in the way reviews work but I think it is worth exploring.
Currently, users posting reviews can edit their own plugin and theme reviews as many times as they want and there is no time limitation either. By allowing keeping reviews open FOREVER, we introduce lot of complexity and exceptions in they way they are listed (#6094) and in the way notifications are handled (#2884). This is made worse by the fact that anyone else can piggy back on other user's reviews, as they often do (#6865).
The rationale behind leaving reviews always editable for authors is allowing them to update their review if they change their mind but it would be better if could preserve the old review and show it alongside the newer one. This was raised in #1181
There is a third element to take into account: edited reviews are very hard for moderators to monitor (#6426). This forces us to choose between two evils: we either have to archive reviews from users whose intentions we feel a little bit unsure about OR we need to let them stay and run that risk that future less-than-ideal updates to their reviews will likely go under the moderatoration radar.
To address all of the above. I would propose the following changes:
- Only the author of the review, the author of the plugin, and moderators can can participate in a thread. Fixes 6865. Non-participants looking at someone else's review will be directed to write a review of their own.
- Reviews and replies are only editable during the 1h window (like any other forum post, which fixes 2884 & 6094).
- Even though replies are not "editable forever", the thread itself DOES stay open forever for new replies. Fixes 3505 and alleviates 5877
- Review authors would be allowed to update their rating each time they add a new reply to the thread. A small "changed from X to Y stars" would be shown below each new comment, if applicable.
- To accommodate larger themes, we might need to fix 5635
To wrap it up: we would give up the "flexibility" of having third actors participate in reviews (which we ask people not to do, anyway) and we would gain a review system that is easier to moderate, does not need to overwrite content, and that does not require so many workarounds and exceptions.
Change History (13)
This ticket was mentioned in Slack in #meta by courtneyengle. View the logs.
17 months ago
#3
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17 months ago
This would be a great idea!
Only the author of the review, the author of the plugin, and moderators can can participate in a thread.
It would be good to add support reps as well.
This ticket was mentioned in Slack in #forums by mrfoxtalbot. View the logs.
17 months ago
#5
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16 months ago
It would be good to add support reps as well.
100% agreed, thank you for the suggestion, @foosantos.
This ticket was mentioned in Slack in #forums by mrfoxtalbot. View the logs.
16 months ago
This ticket was mentioned in Slack in #forums by mrfoxtalbot. View the logs.
16 months ago
#8
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14 months ago
If I understand correctly, and as quick digest, there are two blockers to move this forward:
#9
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14 months ago
I am going to drop two examples to illustrate my point that reviews should be limited their author and to the theme/plugin author:
Updated this part: "To accommodate larger PLUGINS" and replaced it with "THEMES"as plugins were already fixed.