Making WordPress.org

Changes between Initial Version and Version 1 of Ticket #7161, comment 5


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Timestamp:
07/28/2023 07:42:47 PM (10 months ago)
Author:
alh0319
Comment:

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  • Ticket #7161, comment 5

    initial v1  
    1 Most support ticket systems have a "reply and close" option. I think many plugin developers with a large volume of support tickets would be familiar with that. We deal with a lot of support tickets via Zendesk and control when they close on a per-ticket basis, and I don't think it's a significant burden. Honestly, giving plugin contributors the ability to close threads would be nice because they could close them before the 6 mont mark if they want.
     1Most support ticket systems have a "reply and close" option. I think many plugin developers with a large volume of support tickets would be familiar with that. We deal with a lot of support tickets via Zendesk and control when they close on a per-ticket basis, and I don't think it's a significant burden. Honestly, giving plugin contributors the ability to close threads would be nice because they could close them before the six-month mark if they want.
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    33I discovered 12 support tickets yesterday on a plugin I had not realized we were not subscribed to, which I want to at least comment on to see if they still need help. I can't do this. It's a frustrating experience for me and clearly a poor user experience for the original poster or anyone else who encounters that thread with a similar problem.
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    5 Another option might be to auto-close them but add a button that allows them to be reopened by plugin contributors that sets another six month (or maybe a shorter time period) timeline before auto-close.
     5Another option might be to auto-close them but add a button that allows them to be reopened by plugin contributors that sets another six-month (or maybe a shorter time period) timeline before auto-close.