I cannot respond to the support thread while logged in as the plugin owner.

[berrypress]

I cannot respond to the support thread while logged in as the plugin owner.

​https://wordpress.org/support/topic/critial-error-3/

If this isn’t the appropriate place to report an issue, please point me in the right direction. Thank you!

[fierevere]

the usual reason, is that you’re logged into a company brand account, which is forbidden from using the forums, and is only for plugin ownership. You should use individual support rep accounts for forum replies.

[fierevere]

If you have more questions, you can ask them on #forums channel in Slack

​https://make.wordpress.org/chat/

[kurowskanna]

Thank you!