Improving close Workflow Keyword

[SirLouen]

The close keyword currently says:

The ticket is a candidate for closure with a disposition other than fixed (i.e. wontfix, worksforme, invalid, or duplicate). Often seen with reporter-feedback or 2nd-opinion; otherwise, the ticket would have been closed in lieu of adding the close keyword.

According to what I've been experiencing and what @desrosj suggested, the main purpose of close is:

Allowing a bit more time for additional details or opinions to be offered

Nowadays, people have to waste their time going through all these close tickets that have not been activated, looking through them to conclude, again, what was concluded back in the day in most cases: It has to be closed.

So I came up with a possible idea to improve the behaviour of the close keyword

Thinking on the possibility of adding multiple keywords like:

• close-wontfix
• close-invalid
• close-worksforme

And adding a cronjob with a script that does this protocol:

• Select all tickets with any of these keywords and pick the date when this keyword was added. If the date > 30 days from now, close the ticket with the given reason. Check that this is the last keyword added to the flow, if it's not the last, ignore.