Making WordPress.org

Opened 6 months ago

Closed 6 months ago

#7991 closed defect (bug) (fixed)

Save Password Option not working when resetting password on

Reported by: sandeepdahiya's profile sandeepdahiya Owned by:
Milestone: Priority: high
Component: Login & Authentication Keywords: needs-patch needs-testing
Cc:

Description

while trying to reset my WordPress.org account password using the "Lost your Password" option and after receiving the reset email and accessing the password reset page:

I enter a new password that meets all the password strength requirements (it even shows as "Strong").
(Kindly refer the attached images)

However, the "Save Password" button remains inactive or unresponsive — it doesn't allow me to proceed. I've tried:

->Using different browsers (Edge, Firefox)
->Clearing cache and cookies
->Disabling browser extensions

I have tried this on both desktop and mobile devices, despite this, the issue persists.

But when we choose to generate password using jetpack, the option to save passwork works as expected.

Attachments (4)

forgot password .png (53.8 KB) - added by sandeepdahiya 6 months ago.
Mozilla Browser with Windows 11
forgot password edge.png (50.6 KB) - added by sandeepdahiya 6 months ago.
Microsoft Edge wih Windows 11
Microsfot Edge with more than 12 characters.png (52.5 KB) - added by sandeepdahiya 6 months ago.
Microsft Edge with more than 12 chars
chrome browser.png (50.1 KB) - added by sandeepdahiya 6 months ago.
Google Chrome browser with Windows 11

Download all attachments as: .zip

Change History (5)

@sandeepdahiya
6 months ago

Mozilla Browser with Windows 11

@sandeepdahiya
6 months ago

Microsoft Edge wih Windows 11

@sandeepdahiya
6 months ago

Microsft Edge with more than 12 chars

@sandeepdahiya
6 months ago

Google Chrome browser with Windows 11

#1 @dd32
6 months ago

  • Resolution set to fixed
  • Status changed from new to closed

This appears to be an issue with the Jetpack `Account protection` feature.

I've disabled that function, as it duplicates functionality that WordPress.org already had built in.

I was able to reset my password without running into issues twice, but was able to duplicate it on the 3rd attempt. It appears that it primarily blocked you if you tried to set a poor password or one that was included in breaches.

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