Opened 6 months ago
Closed 6 months ago
#7991 closed defect (bug) (fixed)
Save Password Option not working when resetting password on
| Reported by: |
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Owned by: | |
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| Milestone: | Priority: | high | |
| Component: | Login & Authentication | Keywords: | needs-patch needs-testing |
| Cc: |
Description
while trying to reset my WordPress.org account password using the "Lost your Password" option and after receiving the reset email and accessing the password reset page:
I enter a new password that meets all the password strength requirements (it even shows as "Strong").
(Kindly refer the attached images)
However, the "Save Password" button remains inactive or unresponsive — it doesn't allow me to proceed. I've tried:
->Using different browsers (Edge, Firefox)
->Clearing cache and cookies
->Disabling browser extensions
I have tried this on both desktop and mobile devices, despite this, the issue persists.
But when we choose to generate password using jetpack, the option to save passwork works as expected.
Attachments (4)
Change History (5)
#1
@
6 months ago
- Resolution set to fixed
- Status changed from new to closed
This appears to be an issue with the Jetpack `Account protection` feature.
I've disabled that function, as it duplicates functionality that WordPress.org already had built in.
I was able to reset my password without running into issues twice, but was able to duplicate it on the 3rd attempt. It appears that it primarily blocked you if you tried to set a poor password or one that was included in breaches.
Mozilla Browser with Windows 11