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Opened 14 months ago

Closed 13 months ago

Last modified 13 months ago

#2357 closed enhancement (fixed)

Support Theme: Add reference to theme & plugin forums on support homepage

Reported by: zoonini Owned by: mapk
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

In the new wordpress.org/support layout, can we somehow guide users needing help with specific themes and plugin to those individual forums?

Users who aren't aware right now that each theme and plugin has its own forum wouldn't know where to post looking at the current homepage, and a lot of plugin and theme questions are ending up in random forums, like Fixing WordPress.

Could we perhaps add a note at the top or bottom of the list of forums?

Possible wording:


Themes & Plugins

Looking for help with a specific theme or plugin? Head to the theme or plugin's page and find the "View support forum" link to visit the theme or plugin's individual forum.

Change History (17)

This ticket was mentioned in Slack in #forums by zoonini. View the logs.


14 months ago

#3 in reply to: ↑ 2 @samuelsidler
14 months ago

Seems like an easy win. @mapk: Can you work up a design here? The text in comment:0 looks good to me.

Replying to lukecavanagh:

It makes sense to me. Would you want direct links added to either?

https://wordpress.org/support/forum/plugins-and-hacks/
https://wordpress.org/support/forum/themes-and-templates/

No. We removed those intentionally.

#4 @lukecavanagh
14 months ago

@samuelsidler

What was the exact reasoning for removing the direct links from support?

#5 @zoonini
14 months ago

@lukecavanagh I think it was because plugin & theme inquiries should go in the individual plugin & theme forums, instead of those catch-all forums, where the theme/plugin authors were unlikely to see them.

#6 follow-up: @lukecavanagh
14 months ago

On the plugin design update, a user has to scroll down the page before they can see View Support Forum, since the top level nav links have been moved to the sidebar. Even a button under Download for support would be handy. So a user does not have to scroll to find support on load.

#7 in reply to: ↑ 6 @samuelsidler
14 months ago

Replying to lukecavanagh:

On the plugin design update, a user has to scroll down the page before they can see View Support Forum, since the top level nav links have been moved to the sidebar. Even a button under Download for support would be handy. So a user does not have to scroll to find support on load.

If you'd like to file a new ticket to propose a change to the plugin directory, feel free, but let's keep this ticket targeted on the support forum.

#8 @lukecavanagh
14 months ago

@samuelsidler

Okay will do.

#9 @mapk
13 months ago

@zoonini & @samuelsidler

How's something like this?

https://cldup.com/H5PScBbb3U.png

#10 follow-up: @zoonini
13 months ago

That looks pretty good. We can always see how many plugin & theme questions we still get in other forums and think about a more prominent spot for it if it's still a substantial amount.

What about also adding links to the plugin & theme repos from the words "theme" and "plugin" in the first sentence?

https://wordpress.org/plugins/

https://wordpress.org/themes/

#11 in reply to: ↑ 10 @mapk
13 months ago

Replying to zoonini:

What about also adding links to the plugin & theme repos from the words "theme" and "plugin" in the first sentence?

https://wordpress.org/plugins/

https://wordpress.org/themes/

I like that.

Last edited 13 months ago by mapk (previous) (diff)

#12 @samuelsidler
13 months ago

Looks and sounds good to me. My only comment would be that we might want to incorporate the theme/plugin dashicons in somehow to help the section stand out as different from the forum list above.

#13 @zoonini
13 months ago

Good idea, @samuelsidler. Some visual differentiation would be helpful.

#14 @mapk
13 months ago

I've got the code for this ready to go. Is this what everyone was thinking?

https://cldup.com/d3uPbcxROH.png

#15 @zoonini
13 months ago

I like it!

#16 @mapk
13 months ago

  • Owner set to mapk
  • Resolution set to fixed
  • Status changed from new to closed

In 4683:

Component: Added theme and plugin msg to Support Homepage

There's been confusion for users about where to submit questions regarding specific themes and plugins, so I added a piece explaining this on the homepage.

Props @zoonini @samuelsidler
Fixes #2357

#17 @SergeyBiryukov
13 months ago

In 4687:

Support Theme: Internationalize the text added in [4683].

See #2357.

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