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Opened 3 years ago

Closed 13 months ago

#2930 closed enhancement (wontfix)

Create 'Reason for Closing or Archiving Ticket' storage when Archiving or Closing a Ticket

Reported by: jimtrue Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description (last modified by SergeyBiryukov)

In reference to #2598, when opening up the ability to Close or Archive a ticket, provide the ability to not only track who closed or archived the ticket but the "reason" for closing or archiving in it's own field (as opposed to just in the Comments).

Change History (2)

#1 @SergeyBiryukov
3 years ago

  • Description modified (diff)

#2 @Clorith
13 months ago

  • Resolution set to wontfix
  • Status changed from new to closed

This relies on #2598, which was closed as wontfix (for now).

I'm going to close this as well, and we can instead revisit this if the dependency in the other ticket is resolved.

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