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Opened 20 months ago

Last modified 20 months ago

#2930 new enhancement

Create 'Reason for Closing or Archiving Ticket' storage when Archiving or Closing a Ticket

Reported by: jimtrue Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:

Description (last modified by SergeyBiryukov)

In reference to #2598, when opening up the ability to Close or Archive a ticket, provide the ability to not only track who closed or archived the ticket but the "reason" for closing or archiving in it's own field (as opposed to just in the Comments).

Change History (1)

#1 @SergeyBiryukov
20 months ago

  • Description modified (diff)
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