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Opened 16 months ago

Last modified 16 months ago

#3429 new enhancement

Plugin Support: integrate plugin version and add topic type

Reported by: galbaras Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

When trying to ascertain the quality of a plugin update by looking at the plugin's support forum, it is very helpful to only look at threads relating to that update (I'd settle for the most recent), and to only look at problems with the plugin, not usage questions.

For this to work, plugin support forums should prompt for the plugin version and then make it available as a filter.

Also, threads are currently marked as "support" or "not support", but this is not visible in the forum and is insufficient. Usage questions are, strictly speaking, support, but they are very different from "OMG, my site just broke after the update".

Threads and replies can currently be tagged, but I can't find a way to use them for filtering. That's a good idea in itself, but free-form tags will likely be too inconsistent and may not be assigned at all by some users.

So when creating a new topic, the user should pick a topic type from Usage, Problem, Request and Other and, if related to a plugin, specify the relevant version of the plugin. These attributes should then be available for filtering.

Change History (6)

#1 follow-up: @SergeyBiryukov
16 months ago

Related/duplicate: #152

#2 in reply to: ↑ 1 ; follow-up: @galbaras
16 months ago

Replying to SergeyBiryukov:

Related/duplicate: #152

I see you wrote a patch (months ago) for the plugin version. Can you incorporate the topic type too?

#3 @netweb
16 months ago

The plugin forums don't currently support the "not support" bbPress view, only active and unresolved views

#152 adds the ability to add the plugin version to a topic, it doesn't add a filterable view for topics based on the plugin version, it could be interesting to explore what adding some "dynamic" views would look like after #152 lands for example https://wordpress.org/support/plugin/bbpress/x.y.z

#4 in reply to: ↑ 2 @SergeyBiryukov
16 months ago

Replying to galbaras:

I see you wrote a patch (months ago) for the plugin version. Can you incorporate the topic type too?

I think it's better to implement these things separately. Let's keep that ticket for plugin version dropdown and this one for any additional enhancements, e.g. filtering.

#5 @SergeyBiryukov
16 months ago

  • Type changed from defect to enhancement

#6 @galbaras
16 months ago

Can we take the tag route and have filterable views by tags?

Can we have tag suggestions to make this even better, hopefully drawing from existing tags and/or recommended tags?

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