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#3646 closed enhancement (maybelater)

Automate WordCamp attendee allergy and special-accommodations reminder fwd:s

Reported by: sippis Owned by:
Milestone: Priority: low
Component: WordCamp Site & Plugins Keywords:
Cc:

Description

New fields for life-threatening allergy and special-accommodations were added to WC ticket registration about two months ago. When attendee selects one of the boxes, an automated email to organizers is sent. The same(?) email is also sent to support@… for the record and to be forwarded to organizer team as a notification/check-in. These fields, notifications and check-ins are awesome! (https://make.wordpress.org/community/2018/03/28/new-wordcamp-ticket-registration-fields/)

Sending the notification/check-in forward to the team from support@… HelpScout is a manual job for the time being. I am thinking if we could automate this "brainless task" with HS Workflow (https://docs.helpscout.net/article/22-using-workflows), so that it wouldn't take deputies time.

Emails sent by camptix comes from wordpress@… which are not working addresses, so we cant use those to make HS Workflow.

At least these two possible solutions did come to my mind:

1) Add support@… to recipients of original email, so we can reply to it (assuming that address or organizer is not bcc)
2) Change the "From" address of notification to working address of the WC (city@…)

Change History (2)

#1 @sippis
16 months ago

  • Priority changed from normal to low

We opened a conversation about fwd notifications in a bigger scale in community team P2. I think this ticket can be left as it is before we have conclusion from that convo. https://make.wordpress.org/community/2018/05/28/should-wordcamp-attendee-life-threatening-allergy-and-special-accommodations-notifications-be-changed/

#2 @sippis
12 months ago

  • Resolution set to maybelater
  • Status changed from new to closed

Community P2 discussion ended up to result that we keep the current workflow at least for now. Closing this ticket.

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