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Opened 16 months ago

Last modified 13 days ago

#3999 new enhancement

Add link/button to create new topic near "reply form"

Reported by: tobifjellner Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:
Cc:

Description

Quite often, users who want to ask a new question submit their question as a reply to some earlier question (their own question or someone else's).

One reason for this seems to be that they've arrived to the forum either via an emailed link from a topic they've participated in earlier, or via Google.

And, once you're inside a specific topic, it's not too obvious how to add a NEW question/topic. There will be a link to the forum itself in the sidebar (which is further down on narrow screens), but it's still not obvious that that's the way to go.

Instead, they'll fill out the only form they see.

Suggestion: Add a button near the response form "Create new topic"

Attachments (2)

Screen Shot 2020-03-19 at 10.02.55 AM.png (68.5 KB) - added by dufresnesteven 13 days ago.
What about something like this?
Screen Shot 2020-03-19 at 10.16.27 AM.png (95.4 KB) - added by dufresnesteven 13 days ago.
I'm not very familiar with that use case. But if we use the word instead we should remove the border seeing that we are in the context of submitting a reply. Whereas in my first screenshow, we are in the context of viewing the ticket as a whole.

Download all attachments as: .zip

Change History (5)

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.


16 months ago

@dufresnesteven
13 days ago

What about something like this?

#2 @tobifjellner
13 days ago

@dufresnesteven I like that. But the text should probably be more like:
Do you have a different question? Create a new topic instead
What do you tnink?

@dufresnesteven
13 days ago

I'm not very familiar with that use case. But if we use the word instead we should remove the border seeing that we are in the context of submitting a reply. Whereas in my first screenshow, we are in the context of viewing the ticket as a whole.

#3 @tobifjellner
13 days ago

Yay. That's a couple of pixels closer - less risk of missing. Thanks. Like it!

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