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Opened 3 years ago

Last modified 3 months ago

#3999 reviewing enhancement

Add link/button to create new topic near "reply form"

Reported by: tobifjellner Owned by: SergeyBiryukov
Milestone: Priority: normal
Component: Support Forums Keywords: has-patch has-screenshots needs-testing
Cc:

Description

Quite often, users who want to ask a new question submit their question as a reply to some earlier question (their own question or someone else's).

One reason for this seems to be that they've arrived to the forum either via an emailed link from a topic they've participated in earlier, or via Google.

And, once you're inside a specific topic, it's not too obvious how to add a NEW question/topic. There will be a link to the forum itself in the sidebar (which is further down on narrow screens), but it's still not obvious that that's the way to go.

Instead, they'll fill out the only form they see.

Suggestion: Add a button near the response form "Create new topic"

Attachments (5)

Screen Shot 2020-03-19 at 10.02.55 AM.png (68.5 KB) - added by dufresnesteven 21 months ago.
What about something like this?
Screen Shot 2020-03-19 at 10.16.27 AM.png (95.4 KB) - added by dufresnesteven 21 months ago.
I'm not very familiar with that use case. But if we use the word instead we should remove the border seeing that we are in the context of submitting a reply. Whereas in my first screenshow, we are in the context of viewing the ticket as a whole.
3999.patch (3.1 KB) - added by vladytimy 10 months ago.
3999_ltr_proposal.jpg (278.7 KB) - added by vladytimy 10 months ago.
3999.patch ltr
3999_rtl_proposal.jpg (260.4 KB) - added by vladytimy 10 months ago.
3999.patch rtl

Download all attachments as: .zip

Change History (16)

This ticket was mentioned in Slack in #forums by tobifjellner. View the logs.


3 years ago

@dufresnesteven
21 months ago

What about something like this?

#2 @tobifjellner
21 months ago

@dufresnesteven I like that. But the text should probably be more like:
Do you have a different question? Create a new topic instead
What do you tnink?

@dufresnesteven
21 months ago

I'm not very familiar with that use case. But if we use the word instead we should remove the border seeing that we are in the context of submitting a reply. Whereas in my first screenshow, we are in the context of viewing the ticket as a whole.

#3 @tobifjellner
21 months ago

Yay. That's a couple of pixels closer - less risk of missing. Thanks. Like it!

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


10 months ago

@vladytimy
10 months ago

@vladytimy
10 months ago

3999.patch ltr

@vladytimy
10 months ago

3999.patch rtl

#5 @vladytimy
10 months ago

  • Keywords has-patch has-screenshots needs-testing added

Based on the last proposed design and text above, 3999.patch is a proposed approach. I'm not very familiar with bbp, so there might be a better way to do this. But I really think this has a chance of fetching some people who are just about to fill out the wrong form.

PS: The extra new line in the patch is a typo.

Last edited 10 months ago by vladytimy (previous) (diff)

This ticket was mentioned in Slack in #meta by vladytimy. View the logs.


10 months ago

#7 @SergeyBiryukov
10 months ago

  • Owner set to SergeyBiryukov
  • Status changed from new to reviewing

This ticket was mentioned in Slack in #forums by clorith. View the logs.


9 months ago

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


8 months ago

This ticket was mentioned in Slack in #meta by vladytimy. View the logs.


7 months ago

This ticket was mentioned in Slack in #forums by vladytimy. View the logs.


3 months ago

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