Making WordPress.org

Opened 10 months ago

Last modified 10 months ago

#5688 new defect

Preventative measures for forum users sharing e-mail addresses

Reported by: carike Owned by:
Milestone: Priority: normal
Component: Support Forums Keywords:


Discussion here: https://wordpress.slack.com/archives/C02RQC6RW/p1617351094038700

I wanted to create a ticket to make words with @ in them only visible to the OP (original poster), to help combat the sharing of e-mail addresses on the forums.

I like the alternative process as suggested by @tobifjellner:

  • Whitelist certain e-mails, like plugins@…;
  • Explain to the user why it is inadvisable to share e-mail addresses (through some nifty JavaScript);
  • Ask them to confirm that they are sure that they do want to post the e-mail address;
  • Automatically hold e-mail addresses in posts (other than those whitelisted above) for moderation.

The moderation receives several requests per week to redact personal information from posts.
Some personal information can stay up for months and will certainly have been scraped by search engines / bots.
This way we can prevent problems before they become problems by empowering users - and take some of the pressure off the moderation team.

Change History (3)

#1 @fierevere
10 months ago

Asking people to email for PRO support is legit
Plugin and theme support reps may have difficulties.

#2 @carike
10 months ago

We can exclude:

  • Moderators;
  • People who have plugin support banners on the thread;
  • People with more than 100 replies

to help with that.

#3 @vladytimy
10 months ago

We should also exclude @media for CSS snippets and @user mentions so maybe don't catch all words with @ in them, but some sort of regex that can catch string@string.string so we're sure those are email addresses.

Other than that, great idea!

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