Opened 15 months ago

Closed 15 months ago

Last modified 14 months ago

#6961 closed defect (bug) (worksforme)

Mercantile store is erroring on Canadian Credit Card

Reported by: meaganhanes's profile meaganhanes Owned by:
Milestone: Priority: normal
Component: Swag Store ( Keywords: 2nd-opinion has-testing-info has-screenshots needs-patch


Unable to checkout with valid Canadian Credit Card. Card has now been billed and refunded multiple times from the WORDPRESS MERC store but is still erroring on the store itself, saying the postal code does not match what's on file.


  1. Add items of interest to cart
  2. Checkout with a Canadian credit card, valid
  3. Observe the error in reported postal code issue
  4. Manually fill in all fields instead of using Google Pay. Encounter same error. Points to processor interference
  5. Notice your banking app informs you of the valid charge made, then immediate refund.
  6. Attempt to change the postal code to match what you know is on file
  7. Step 5 repeats.
  8. Here we are, filing the Trac ticket!

Potentially a currency issue - the store did auto-change to CDN.

Interesting error! Happy to help debug further, thanks y'all!
Priority set to omg bbq because how else are we to celebrate next month without this fine merch??

Change History (4)

#1 @slash1andy
15 months ago

  • Resolution set to worksforme
  • Status changed from new to closed

Just wanted to note that Meagan and I chatted about this and it *seems* to be related mainly to the specific bank / card.

I will continue to monitor this for further issue, but other Canadian cards are processing properly.

#2 @meaganhanes
14 months ago

  • Priority changed from highest omg bbq to normal

I believe @slash1andy pushed an update that may have helped with this situation. Shall I make a verifying purchase to confirm?

#3 @slash1andy
14 months ago

@meaganhanes There were a few updates pushed, feel free to attempt again!

#4 @coffee2code
14 months ago

  • Component changed from General to Swag Store (
  • Keywords changes-requested has-dev-note removed
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