Making WordPress.org

Opened 10 months ago

Last modified 10 months ago

#7163 new defect (bug)

Files not showing up but captions do error messages occur

Reported by: smhsmh's profile smhsmh Owned by:
Milestone: Priority: normal
Component: Photo Directory Keywords: has-screenshots
Cc:

Description

Hi Team,
I have had an odd quirk occur this morning - three of my own photos in the submit queue flashed up with a ajax error message and the file name on each didn't load - not sure what might have caused this. The caption shows up as normal.

The first upload this morning was fine the other 3 were not and one has been in the queue for a week or so. Hope the screen capture helps which I shared in the Slack group earlier https://wordpress.slack.com/files/U04RAR22H34/F05KEU3EXSR/wp_photo_project_error_message.jpg

Thank you for reading Sadie

Attachments (4)

WP Photo project error message.jpg (97.1 KB) - added by smhsmh 10 months ago.
Cheese and crackers with tomatoes.JPG (6.1 MB) - added by smhsmh 10 months ago.
A Radish.JPG (2.8 MB) - added by smhsmh 10 months ago.
Screenshot 2023-08-01 at 10.42.10.png (56.8 KB) - added by paulkevan 10 months ago.

Change History (9)

#1 follow-up: @paulkevan
10 months ago

An error occurred when the files were being uploaded - can you attach them to this ticket so we can investigate further?

#2 in reply to: ↑ 1 @smhsmh
10 months ago

Replying to paulkevan:

An error occurred when the files were being uploaded - can you attach them to this ticket so we can investigate further?

Hi Paul, yes I will try but I don't see where to attach them! Sadie

@smhsmh
10 months ago

#3 @smhsmh
10 months ago

Paul it seems the Cat photo was too big! I hadn't realised. The other two are attached. Thanks Sadie

#4 @paulkevan
10 months ago

So it seems like the process is failing due to the rotation of the image being attempted from the stored EXIF orientation metadata.

#5 @coffee2code
10 months ago

Memory exhaustion when needing to rotate an image is indeed the leading cause of a timeout during the photo submission process. It's something I have on the docket to investigate closer and try to improve or mitigate.

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