Making WordPress.org

Opened 8 weeks ago

Last modified 7 days ago

#8315 new defect (bug)

Theme directory images fail to load intermittently on paginated pages

Reported by: tusharaddweb Owned by:
Priority: normal Milestone:
Component: Theme Directory Keywords: needs-patch
Cc:

Description

Theme directory paginated pages sometimes display broken image placeholders for theme. Images eventually load after multiple page refreshes. Issue is intermittent—not consistent on every page load.

Steps to reproduce:

Navigate to paginated theme pages: https://wordpress.org/themes/page/2/ (or page 3, 4, etc.)
Some theme show broken placeholder images
Refresh page (F5)
After multiple refreshes, images eventually become visible

Actual behavior:

Images intermittently fail to load, then appear after unpredictable number of page refreshes (sometimes 1-2, sometimes 3-4+). Indicates intermittent CDN cache miss.

Expected behavior:

Theme images should load consistently on first page load without requiring refresh.

Attachments (3)

theme-directory-image.png (268.8 KB ) - added by tusharaddweb 8 weeks ago.
popular-page5-network-all-200.png (734.3 KB ) - added by softglaze 7 days ago.
popular-page6-incognito-all-200.png (694.7 KB ) - added by softglaze 7 days ago.

Download all attachments as: .zip

Change History (6)

#1 @obenland
3 weeks ago

This should be fixed now after disabling Jetpack search again, it was auto-enabled when the site was assigned a Jetpack Complete plan on June 9, 2026.

@tusharaddweb Could you double-check?

#2 @tusharaddweb
2 weeks ago

Thanks for working on this! I tested the changes and noticed that on the initial page load, some images are still displayed as broken. After refreshing the page a few times, the images eventually load correctly. So it looks like the issue isn't fully resolved yet.

kindly refer below screenshot:-
https://prnt.sc/a0omXC6Y15b0

Last edited 2 weeks ago by tusharaddweb (previous) (diff)

#3 @softglaze
7 days ago

Environment
Browser: Chrome 150

OS: Windows 11 Pro N (25H2)

Date: 6 August 2026

Testing & Observations
I tested thumbnail rendering on the Popular theme listing pages to verify if theme images fail to load or display broken thumbnails.

I performed 7 page loads with Chrome DevTools active (Network tab, cache disabled, Img filter enabled), including https://wordpress.org/themes/browse/popular/page/5/. I also tested 4 page loads across four different Popular listing pages in a private (Incognito) window, including https://wordpress.org/themes/browse/popular/page/6/.

Across all test runs, every image request returned an HTTP 200 status code, and no broken or missing thumbnails were observed.

Results
I was unable to reproduce the reported issue.

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