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Opened 4 years ago

Closed 4 years ago

#925 closed task (wontfix)

Add form to the bottom of Commercial Themes page

Reported by: samuelsidler Owned by:
Milestone: Priority: low
Component: Theme Directory Keywords:
Cc:

Description

The bottom of the commercial themes page currently has a list with requirements for being added to it. Included in that, there's an email address which you must email with the required information. We should convert that to a form, since it makes more sense.

Change History (5)

#1 @Otto42
4 years ago

A web form probably means we get more spam and support requests directed to the wrong location. And I'm pretty sure commercial theme devs know how to use email.

-1 suggest wontfix

#2 @samuelsidler
4 years ago

Do we have that issue with other forms on WordPress.org? Everyone knows how to use email, sure. But a form with required values ensures no required data is missing and generally just makes more sense.

(Some day we might want to reevaluate the haiku requirement to make the page more accessible to non-English speaking theme shops.)

#3 @Otto42
4 years ago

Yes, we do. Any form we have on the site, we inevitably get people asking random questions through. Heck, we even have people who email the forum passwords reset address (which isn't exactly easy to find) asking for help fixing some random CSS problem on their blog. We still even get support questions for themes on the closed theme-reviewers mailing list, about twice a week.

I think email has a notable advantage here in that a) we get a point of contact from it which lets us talk back to the person reliably, and point out issues we have with their site or their services or whatever we notice about their system that we want to get fixed in order for them to be listed and b) it creates a ever-so-minor barrier to entry that prevents quite a lot of the random support questions from getting through.

The haiku thing is mostly for fun. We've even helped people create one for their site before. It's not exactly a strict requirement. :)

#4 @Otto42
4 years ago

Also, for this particular case, this isn't a "required values" kind of situation. For a theme shop to be listed, we actually talk back to them and have a conversation. We want to check out their site, make sure it looks good, make sure they're GPL, make sure they have a free theme in the directory that is reasonably up to date, etc. It's not a fill-in-a-form and automate-it type of scenario. Those emails go to real people (usually Scott) and get looked at by real people (usually Scott).

#5 @obenland
4 years ago

  • Resolution set to wontfix
  • Status changed from new to closed
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